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Grandstream Networks GXP21xx manual

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Table of contents for the manual

  • Page 1

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 1 of 1 Fi rmwa re ve rsi on: 1.0.1.66 Las t U pdated: 0 5 / 20 11 Grands tr e am N etw orks, Inc. GX P 21 xx SIP Enter pri se P hon es[...]

  • Page 2

    G r and st r eam N et w o r ks , I nc . G XP 21xx User M a nu al Page 1 of 41 Fi rm ware ve rsi on: 1 .0.1 .6 6 Last U pda ted: 0 5 /20 11 T ABL E OF CO NT E NT S G XP 21 XX USER MANUAL WELCOME .......................................................................................................................................................... 3[...]

  • Page 3

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 2 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Tabl e 9: LCD Icons ................................................................................................................... 12 Tabl e 10: GXP21xx K ey pad B utt ons ..................................[...]

  • Page 4

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 3 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Wel com e Your Gr ands tream GXP21 xx Enter prise IP phone is feature - enri ched, sophistic ated, yet simple to use. The G XP 21xx deliv ers superior HD audio quality, rich and leadi ng edge t e l ephony f ea t[...]

  • Page 5

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 4 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Instal latio n E QUI PMENT P AC K AG I N G Table 1: Equi pment P ackaging GXP21 20 GXP2 11 0 GXP2 10 0 Main Case Yes Yes Yes Hand set Yes Yes Yes Pho ne C ord Yes Yes Yes Power Ada pt or Yes Yes Yes Eth ern et C[...]

  • Page 6

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 5 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 F IG UR E 1: C O N NEC T I NG T HE G XP 212 0 /2110 AND THE GXP E XT EN SION GXP212 0 w it h GXP Extension GXP Extension Con ne c t in g t he GXP 2 120/2110 to GXP Exten sion Reverse sid e o f connectio n w it h co[...]

  • Page 7

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 6 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 S A FETY C OMPLIANCES The G XP 21x x complies w it h FCC/CE and v arious s af ety standards. The GXP 21xx power adaptor i s com p li ant with the UL standard. O nly us e the univ ersal pow er adapt o r prov ided wi[...]

  • Page 8

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 7 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Pr oduct O ver view T ab l e 3 : G XP 21xx Pr o duct Mode ls Mode l Pictu re Overvi ew GXP21 20 G XP2 1 20 is an ex ec utiv e SIP phone. It features :  Six line s  Sev en programm ab le har d k ey s  Four [...]

  • Page 9

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 8 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 T ab l e 5 : GXP 21xx Key Features in a Glance Featu res Benef its Ope n Sta nda rds Com pati ble SIP RFC3261 , TCP /IP/U DP , RTP /RTCP , H TTP /HTTP S, ARP /RARP, ICMP, D NS (A record , SRV and NAPTR), DHCP (both[...]

  • Page 10

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 9 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Hum id ity 10% – 90% (non - c ondensing) Comp liance FCC / CE / C - Tick T ab l e 7 : GXP 21xx Te c h nic a l S pe c if icat i ons Lines Mu lt ip le direct lines w ith i ndependent S I P accounts, pr o gramm able[...]

  • Page 11

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 10 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Adaptiv e jitt er buff er contr ol ( patent - pendi ng) and pac ket del ay & loss concealm ent HD audio handset wit h HD wideband audi o c odec s f or exc ell ent double - t al k perf orm ance . T elephony F e[...]

  • Page 12

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 11 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Usin g the GXP 21 xx SIP E nt er pris e P ho ne G ETTING F A MI L IA R W I TH THE LCD G XP 21x x has a dynami c and customi z able screen. The screen displ ay s di f f e rently dependi ng on whether t he phone is [...]

  • Page 13

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 12 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 SPECIAL SOFT KEYS ( On ly When I n tegrated with GXE5024/502 8) Call Par king: F O R GXP2120/G XP2 1 10 ONLY . Refe r to the GXE5024 /502 8 Online User Manua l for more informa tion. • Call P ar k W hen a GXP212[...]

  • Page 14

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 13 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 MUTE Mu t e an ac ti v e c al l HEADSET Press HE ADSE T ke y to answe r/hang up phone ca lls whi le us ing he adset . I t al s o al l o ws us er to to g gl e b et w een h ea d s et a n d s p ea k er DND Enable/Dis[...]

  • Page 15

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 14 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 For ex ample: Confi gure ACCOUNT 1 and ACCOUNT 2 wit h Account Na m e as “ VoIP 1 ”, “ VoIP 2 ”, re spectiv ely and ensure t hat they ar e ac t iv e and r egi stered. W hen LINE 1 is pressed, y ou wil l he[...]

  • Page 16

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 15 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 4. U S I NG T HE PH ONE BO OK : To c all a phone number f r om Phonebook Each ent r y in the phonebook c an be at tac hed t o an indiv idual S I P account. T he phone will use that SIP ac c ount t o make t he phon[...]

  • Page 17

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 16 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 5. Press O K key to i nitiat e call To mak e a quic k IP call, please see next secti on. Fo r exampl e: If the target IP address is 192.168. 1.60 and the port is 5062 (e.g. 192. 168.1.60: 5062), input the f oll ow[...]

  • Page 18

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 17 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 P HONE F UNCTI ONS D URI NG A P HONE C ALL Ca ll Wa i t ing / Ca l l Ho ld 1. Hold : Place a call on hol d by press i ng t he “ HO LD” button. 2. Resu me: Resume c all by pr essing t he c or r espondi ng bl i [...]

  • Page 19

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 18 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 NOT E : T he party that starts the c on f erence call has to rem ain i n the conf erence f or its enti re durati on, you can put t he part y on m ute but it must remai n in the c onv ersati on. Al so, this is not [...]

  • Page 20

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 19 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 C A LL F EA TURES The G XP 21xx support s tr adi tional and adv anced tel ephony f eatures incl uding c aller I D, caller I D w /nam e, cal l for ward/t ransf er/par k / hold as w el l as i nt ercom/paging and B L[...]

  • Page 21

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 20 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Con fig urat io n G ui de The G XP 21 xx c an be configured in two w ays. Fir s tl y, us i ng t he Key Pad Con fi guration Menu on the phone; secondly, thr ough e mbedded web - con f i gurati on m enu. C ONFI GURA[...]

  • Page 22

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 21 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 loc ati on if av ailabl e. Also, the phone will download secondary l anguage if av ailabl e . • Time Sett ings Pr e ss Menu butt on to choose the m enu i t em Pr e ss “ ← ” or f oll ow the soft key s to r [...]

  • Page 23

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 22 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Call Hist ory Status Phon e Book LDAP Dir ect ory Instant M essag e Dir ect IP Cal l Pref er ence Confi g Factor y Functio ns Network Rebo ot Exit MENU Ans wer ed Cal ls Dial ed C all s M issed C all s T ran sfer [...]

  • Page 24

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 23 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 C ONFI GURA T I ON V IA W EB B R OW S ER The G XP 2 1x x em bedded W eb ser v er r esponds t o HTT P/HTTPS GET/POST requests. Em bedded HTM L pages al low a user to c onf igur e the IP phone through a W eb browser[...]

  • Page 25

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 24 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 T ab l e 13: Device Conf igur ati on - Stat us MAC A d dress The devi ce ID, in HEXADECI M A L f ormat. IP Add ress Thi s f i el d s hows IP addr es s of GXP21xx . Prod uct M odel Thi s fi eld cont ains the produc[...]

  • Page 26

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 25 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 802.1x Mo de Th is option all ows the user to enabl e/ di sabl e 802. 1 x mode on the phone. The def ault v alue is di sabl ed. To enable 802. 1 x m ode, t his fiel d s hould be set t o EAP - MD 5. Once enabl ed, [...]

  • Page 27

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 26 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Weather Up date By def ault , “ Enabl e W eather Update: ” is set to “ Y es”. If set to “No” , weather inf ormati on w ill not display on the phone. Setti ngs to customi ze the display of weather vi a:[...]

  • Page 28

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 27 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Adv anced User confi guration includes not only the end us er conf igurati on, but also ad v anced configur ation suc h a s S I P confi gur ati on, Codec sel ecti on, NAT Trav e rsal Set ting and ot her mi scell a[...]

  • Page 29

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 28 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Upg rade Vi a Thi s f i e ld allows the user to choose the firmware upgrade met hod: TFTP, HTTP or HTTPS . Fi rmw are Server Path Defi nes the s erv er path for the fi rmware ser v er. It can be d if f erent from [...]

  • Page 30

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 29 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Connect i on Request Port Enter t he connecti on request port . Pho neb ook XM L Dow nload Sel ects the fil e dow nload m ode f or the download server. Users can choose f rom TFTP /H TTP/N o. Pho neb ook XML Serve[...]

  • Page 31

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 30 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Syslo g Level Sel ec t the ATA to r epor t the l og level. Def ault is NONE . The l evel is one of DEBUG, INF O, W ARNING or ERROR. Syslog m essages are sent based on the f o llowing ev ents: • product m odel / [...]

  • Page 32

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 31 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Call P r ogress T ones Using these set t i ngs, users can confi gure r i ng or tone frequencies based on param eter s fr om local t elec om . By def au lt, they ar e set to Nort h American standard. Frequenc i es [...]

  • Page 33

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 32 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Dis pla y La n gua ge All ow s user to choo se pref erred di splay language i n web UI and key pad UI . Current ly , the phone supports the se language s: Engl ish, Simplif ied Chinese , Tradit i onal Chinese, Kor[...]

  • Page 34

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 33 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 A ut he ntic a t e ID SIP serv i ce s ubscriber ’ s Authent i cat e ID used for aut hentic ati on. It can be identic al to or diff er ent from SIP User I D. Authen t i cate Passwo rd SIP ser v ice s ubscriber’[...]

  • Page 35

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 34 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 NAT T raversal Thi s para m et er activ ates the NAT trav er sal mechani s m. It has opti ons: No, STUN, Keep - Aliv e, UPnP, Auto, VP N. If sel ec ti ng STUN and a STUN ser v er is al so specif ied, the phone per[...]

  • Page 36

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 35 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Dial Plan Dial Pl an Rul es: 1. Accep ted Dig its: 1 ,2 ,3,4,5 ,6 ,7,8,9 ,0 , * , #, A,a ,B,b ,C, c,D ,d 2. G ra mma r: x - any digit from 0 - 9; a) xx+ - at least 2 digit nu m ber s b) xx. - only 2 digit num ber [...]

  • Page 37

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 36 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Sessio n Expirati on The SI P Sess i on T im er extensi on enabl es SIP sessions to be per i odi c ally “ref r eshed” vi a a SIP request (UPDA T E, or re - INVITE . Once t he sess ion i nterv al ex pir es, if [...]

  • Page 38

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 37 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Refer - To Use Target Con tact Def ault i s “No” . I f s et to “Y es” , t hen for Attended T r ansfer , the “ Ref e r - To” header uses the tr ansf err ed t arget’s Contac t header i nform at ion. T [...]

  • Page 39

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 38 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Use # as D i al Key Thi s para m et er allows user s to c onf i gur e the “#” k ey as the “Send” ( or “Dial ”) key. If set to “Y es”, t he “#” key will imm ediat ely send the c all. I n thi s c[...]

  • Page 40

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 39 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Soft war e Up gra de & Cu st omiz ati on Soft ware (or firm w are) upgrades are com plet ed v ia e ither T FTP or H TT P. The cor responding confi gurati on setti ngs are in t he ADVANCE D SETTI NGS con f i gu[...]

  • Page 41

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 40 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 INS T RU C TION S FOR L OC A L TFT P UPG RADE: 1. Unzi p t he fil e and put all of them under the root direct ory of the TFTP serv er. 2. T he P C r unning t he TFTP server and t he GXP21xx shoul d be in t he sa m[...]

  • Page 42

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 41 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Rest ore Fact or y Def au lt Se ttin g WA RNI NG: Restoring the F actory Def ault Sett ing will del ete all configur ation infor mation of the phone. Please backu p or print all the sett ings before y ou restoring[...]