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Mitel 3300 manual

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Table of contents for the manual

  • Page 1

    VOICE MAIL USER GUIDE[...]

  • Page 2

    NOTICE The information contained in this document is belie ved to be accur ate in all re spects but is not warranted by Mitel Networks Corporation (MITEL ® ). T he information is sub ject to change without notice and should not be construe d in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affilia tes and[...]

  • Page 3

    Quick Reference Sheet Ask your Administrator to help you comple te this information. Write down th e fo llowing impor t ant numbers, and keep them handy while using the voice mail system. Company T elephone Number: _ _____________ __________ Automated Attendant Number: ________ _____________ __ _ (The Automated Attendant replaces or assists a &apos[...]

  • Page 4

    [...]

  • Page 5

    Table of C on t en ts 5 Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About Your Voice Mail System . . . [...]

  • Page 6

    V oice Mail User Guide 6[...]

  • Page 7

    Introduction 7 Introduction About Y our V oice Mail System The Mitel ® 330 0 Integrated Comm unications Platform (I CP) features an au tomated voice mail system for handling telephon e calls and t aking messages. The system provides you with a mailbox for sending and receiving messages, which you can pe rsonalize with your name , a greeting, and a[...]

  • Page 8

    V oice Mail User Guide 8 Where to Get Help If you have a ny problems or questions ab out proced ures, consult your Administr ator (the per son in your company who manages the communications system). Prep arations Before accessing your mailbox , you mu st do three t hings:  Get the following information from your Administrator and re cord it in t[...]

  • Page 9

    Accessing t he Voice M ail System 9 Accessing the V oice Mail System Calling the V oice Mail System for the First T ime 1. Lift the handset (or use ha ndsfree dia ling). 2. Dial the M essage Cente r extension. T he system prompts you for yo ur passcode. 3. Enter your default p asscode. 4. Press .The system prompts you for a new pa sscode (you must [...]

  • Page 10

    V oice Mail User Guide 10 After you have ente red the num ber , the s ystem reads it back to you. Press to accept the number , to review it, or to discard and re-enter it. 15. Y ou have now successfully s et up your ma ilbox, and can send and listen to messag es. Calling for Messages With the Message Light On 1. Press the Message key or dial th e M[...]

  • Page 11

    Using the Voice Mail System 11 Using the V oice Mail System This section describes the options available in the voice mail system. After you call the system and access your mailbox, choose from the menus and options shown below . Menu Overview Main Menu After opening your mailbox, choose from the following menu options : Play Play your message (s) [...]

  • Page 12

    V oice Mail User Guide 12 Playing Y our Messages Press to play your messages. After listening to a me ssa ge, ch oose an option from the “Play” menu. Y ou can also use these options while list ening to a v oice messag e. Play Agai n Repeat the message just played Answer Send a r espon se to the person who sent the message Give Send the message [...]

  • Page 13

    Using the Voice Mail System 13 After recording yo ur message, you can choose an option from the “Send” menu: Review Listen to the message you just re co rded Discard Replace the re corded message with a new one Append Add to your record ed me ssage Message Addressing Op tions Provides the following message addressing options: Confidential Preve[...]

  • Page 14

    V oice Mail User Guide 14 Personal Cont acts Program alternate nu mbers where callers can contact you instead of leaving a message. See “Per sonal Contact s” on page 21 for more information. Forward to E-mail Enable or disable the forward vo ice mail to e-mail feature. See “Forward to E-mail” on p age 22 for more information. Exit Optio ns [...]

  • Page 15

    Using the Voice Mail System 15 T o call another extension when yo u are logged in y our personal ma ilbox: 1. Press to transfer to the Auto Attendant. 2. Dial the extension you want to reach. If Na me Dialing is enabled on the system, you can use the keypad to sp ell the name of the p a rty you want to reach. Name Dialing When enabled, the Name Dia[...]

  • Page 16

    V oice Mail User Guide 16 Checking More Th an One Mailbox T o check more than one mailbox during a single call to the syst em: 1. Check messages in the first mailbox as you normally do (see “Calling for Messages” on page 10). 2. After you finish with that mailbox, pres s to return to the Auto Attendant. 3. Press when you hear the company greeti[...]

  • Page 17

    Using the Voice Mail System 17 T o set Message Notification: Follow the procedure below to set your Messag e Notification options. At any time, you can press to skip to the next option, or to exit Message Notification. 1. Call the voice mail system and ac cess your mailbox. 2. Press for User Options. 3. Press for Message Notifica tio n. 4. Select w[...]

  • Page 18

    V oice Mail User Guide 18 6. Enter a de stination ma ilbox number using the ke ypad. The system reads back the name or number of the ma ilbox user . If you normally us e a dialing p refix to call the mailbox user , enter that prefix before the m ailbox number . 7. Continue en te rin g de stin a tio n mailbo x num be rs . Whe n yo u ar e do ne , pr [...]

  • Page 19

    Using the Voice Mail System 19 Mailbox Greetings Using Mailbox Greetings Effectively There are two types of mailbox greetings: “p ermane nt” and “temporary”. Y ou record the permanent greeting wh en you access your mailbox the first time. T empor ary greetings overr ide the permanent greeting for the s pecified duration. If there is no temp[...]

  • Page 20

    V oice Mail User Guide 20 T o change a permanent greeting: 1. Call the voice mail system and acces s your mailbox. 2. Press for User Options. 3. Press for Greeting. 4. Record your gre et i ng . T o end the record ing , pr es s any key . The system plays back your gree ting. Press to review it, to re-record it or to save it and exit. T o create a te[...]

  • Page 21

    Using the Voice Mail System 21 Personal Cont acts Personal Cont acts allow you to store alternate numb ers where callers can contact you instead of leaving a message. Caller s are prompted in the greeting to press a key to have thei r ca ll transferre d to the alt er na te num b er —t he y ar e ne ve r told the num b er . Y ou can program up to t[...]

  • Page 22

    V oice Mail User Guide 22 7. Press when you are done. 8. Update your gree ting to include the prompt s for the new numbers that you a ssigned. Forward to E-mail Forward to E-mail allows you to forward voice messages, incl uding Record-a-C all messages, to an e-mail address. Y ou can choose to manually forward voice messa ges, or automatically (alwa[...]

  • Page 23

    Using the Voice Mail System 23 3. Enter the dest ina tio n e- mail ad dr es s. 4. T o automa tically forward all vo ice messages, set “Messages Forwarde d” to “Always”. 5. If you want messages to be autom atically deleted af ter you forward them, set “Dele te after Forwardin g” to “Y es ”. 6. Click “Save”. A test e-mail is sent [...]

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    V oice Mail User Guide 24[...]

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    Helpful Hints 25 Help ful Hint s 24 Hour T ouch-T one Accessibility The voice mail system functions 24 h our s a day , 7 days a week. All you need is a touch-tone telephone to check messages anytime, from any locatio n. Listening to Messages The “Pause”, “Rewind”, an d “F ast Forward” options in the “Play” me nu apply only while you[...]

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    V oice Mail User Guide 26 Ty p e A h e a d Y ou don’t need to listen to all menu promp t s before pressing a key selection; the p rompt s are only for your convenience. If yo u kn ow which ke ys to use, type ahead and move through the system as fast as you wish. Message Length and Conditions There is no time limit on me ssage length, but af ter f[...]