Nortel Networks 1150E manual

Norte l Communication Ser ver 1000 IP Phone 1150E User Guide Title page[...]

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Revision history 3 Revision histor y October 2006 Standard 01.02. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 S tanda rd 01.01. This document is issued to support Nortel Communication Server 10 00 Release 4.5 software.[...]

Revision history 4[...]

Contents 5 Contents About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring the name display[...]

Contents 7 Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 78 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Us[...]

Contents 8 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Using the Voice Messaging c ontrol screens . . . . . . . . . . . . . 105 Activate Automatic Ans werback . . . . . . . . . . . . . . . . . . . . . . 107 Activate Ca[...]

Contents 9 Regulatory and saf ety information . . . . . . . . . . . . . . . . . . 141 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 144 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Index . . . [...]

Contents 10[...]

About the Nortel IP Phone 1150E 11 About the Nor tel IP Phone 1150E The Nortel IP Phone 1150E pr ovides easy access to a wide range of business features. You r network administrator assigns features to your feature keys and provides you with passwords and other code s as required. The CS 1000 system auto matically controls incoming call routing to [...]

About the Nortel IP Phone 1150E 12 Basic features The IP Phone 1150E su pports the followin g features: • six self-labeled line/progr ammable with labels and indicators • four context-sensitive soft keys pr ov iding access to a maxim um of nine featur es Note: Some IP Phone 1150E phones are not configured to suppo rt soft key functionality . Co[...]

About the Nortel IP Phone 1150E 13 • eight dedicated ACD fixed keys for Supervisor key configu ration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergen cy — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corpora[...]

About the Nortel IP Phone 1150E 14 • wireless device support (Agent por t, only) through Bluetooth ® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swe d ish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungaria n, Italian, Polish, Spanish , Russian, La tvian, Turkish, and Katakana Figure 2:[...]

About the Nortel IP Phone 1150E 15 Te l e p h o n e c o n t r o l s This section de scribes th e controls o n your IP Ph one 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in pa rentheses indicate s labels appearing on the key caps, for exam ple (Services). context- sensitive soft [...]

About the Nortel IP Phone 1150E 16 Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top bu tton to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n. The oute r part of th is key clu[...]

About the Nortel IP Phone 1150E 17 Feature key (reserved for fu ture use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to joi n the supervisor into a call that you jud ge to be an emergency situation. Press the Mute key to l is ten to the receiving party without transmitting. Press [...]

About the Nortel IP Phone 1150E 18 When a message is waiting, the red Visual Alerter/Message Waiting indic ator flashe s. Also, this indicator flashes when the set ringer is on. When a data-related message , such as an instant message, is received , the blue Feature Status Lamp flashes. Also, this indicator flashes when a contact has come online. N[...]

About the Nortel IP Phone 1150E 19 Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Ton e — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Ca[...]

About the Nortel IP Phone 1150E 20 (continued) • Password Admin: — Station Control Password Note: The Password Admin menu is not available on all IP Phone 1 150E phones. Co nsult your s ystem administrato r . • Display Network Diagnostics Utilities Note: Only your syste m ad ministrato r or service provider can use Display Network Diagnostics[...]

About the Nortel IP Phone 1150E 21 Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administrato r . The following tele phone controls are IP Phone 1150E Super visor phones only. Press the Ans Emerg key to join the agent in an emergency situ ation call. Press the Inter[...]

About the Nortel IP Phone 1150E 22 T elephone display Your IP Phone 1150E has three displa y areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user -entered d igits, date and time info [...]

About the Nortel IP Phone 1150E 23 Security features The following s ecurity featu res are av ailable on your IP Phon e 1150E: • Using encrypted calling • Managing your Station Control Passwor d (SCPW) Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption. If the feature is en ab led, a security i[...]

About the Nortel IP Phone 1150E 24 Note: The default configuration for Password Protection is off. T o turn Password Protection on or o ff: 3. Press the Send/Enter key . 4. Use the dialpad to enter your passwor d at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password . 6. Press the Send/Enter key . 7. Use the d ialpad to en t[...]

About the Nortel IP Phone 1150E 25 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your passwor d (if Password Protection is enabled). 4. Press the Enter sof t key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — D[...]

Entering and editing text 26 Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telepho ne dialpad” on page 27 • “Editing text using the con text-sensitive soft keys” on page 27 The use of any of these methods for te xt entry or editing depends on the appl[...]

Entering and editing text 27 When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Ta ble 2 shows the function keys and their associated a ction during telephone calls. Entering text using the telephone dialpad You can use the dialpad to enter te xt when you use features such as Personal Direct[...]

Entering and editing text 28 To edit an entry in your Personal Dir ectory, press the Directory key, and select the desired entry from your Persona l Directory. T o edit text with the context-sensit ive soft keys: 1. Press th e Edit soft key. 2. Press th e Left/Right navigation keys to mov e through the text. 3. Select the appropriate editing soft k[...]

Entering and editing text 29 Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional cont ext-sensitive soft keys. T able 3: Editing context-s ensitive soft key desc ription (Par t 2 of 2) Soft ke y Descripti on[...]

Connecting t he components 30 Connecting the components Figure 4 shows connections on the IP Phone 1150E. Figure 4: IP Phone 1150E connections W ARNING *Ensure that th e protective rubbe r cap on the IP Phon e 1150E: Access or y Expan sion Module por t is in place when the por t is not in use . Connecting anything other than the proper Accessor y E[...]

Connecting the components 31 Before you begin Connecting the components of the phone CA UTION Damage to Equipme nt Do not plug your IP Phone 1150E into a regular telephone j ack. This results in sev e re damage to the IP Phone. Consult y our system administrator to ensure that you plug your telephone into a 10/100BaseT Eth er net jack. CA UTION Y o[...]

Connecting t he components 32 1. Remove t he stand co ver. Pull upwa rd on the center catc h as indicated in Figure 5, and remove the stand cover. The cable routing tracks are now accessible. Figure 5: Removing the stand 2. Connect the AC power adap ter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small [...]

Connecting the components 33 separately . T o use Power over Ethernet, where power is delivered over the CA T5 cable, the LAN must support Power over Ethernet, an AC adapter is not required. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Ethernet. 3. Install the headset. Plug the connec tor into the RJ-9 headset jack mark[...]

Connecting t he components 34 Figure 6: Cable rou ti n g t ra c k s 7. Wall-mount your phone (o ptional). Your IP Phone 1150E can be mounted either: — using the mounting hole s on the bottom of the phone stand (Method A), or — using a traditional-style wall-mo unt box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided) (Meth od B)[...]

Connecting the components 35 Complete steps 1-7, as needed, befo re you wall-mount your phone: Method A: Press the wall-mount lever , and pull the phone away from the stand. Using the stand cover (the part you rem o ved in step 1), mark the wall-mount holes by pressi ng the bottom of the stand cover firmly against the wall in the locatio n where yo[...]

Configuring Telephone Options 36 Configuring T elephone Options The IP Phone 1150E allows you to cu stomize certain characteristics. Screen prompts take you step-by-step throu gh procedures to keep you informed on the status of vario us settings. The IP Phone 1150E Services menu lists the following submenus: •T h e Telephone Options menu enables [...]

Configuring Telephone Options 37 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volu me” on page 38 • “Adjusting the display sc reen contrast” on page 39 • “Selecting a lang uage” on page 40 • “Selecting date and time forma t” on page 41 • “Accessing display dia[...]

Configuring Telephone Options 38 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volu me adjustment... T o adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Languag e… ). 5. Press the Send/Enter key . The display provides information [...]

Configuring Telephone Options 39 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, select Telephone Options , and se lect Contrast adjust ment . Note 1: If you have an Expansion Module for the IP Phone 1 150E attach ed to your phone, adjusting the phone LCD screen contrast also adjust s the display sc[...]

Configuring Telephone Options 40 T o adjust the display screen contrast: Selecting a language The display is available in multip le languages. To choose a language, press the Services key, select Telephone Options , and select Language… Note: This language setting controls the language used by features on your phone only . T o set the language us[...]

Configuring Telephone Options 41 Selecting date and time format Several date and time forma ts are available. Formats are based on the 12-hour and 24 -hour clocks. To select the date and time format, p ress the Services key, sele ct Telephone Options , and select Date/Time… T o select a date and time format: Accessing dis play diagnostics The Dis[...]

Configuring Telephone Options 42 T o use Display diagnostics: Choosing a local dialpad tone The Local DialPad Tone op tion produces Dual-Tone Multi-Frequency (DTMF) so unds, a si ngle tone, o r no sound w hen you pr ess a key on the dialpad. To choose a local dia lpad tone, press the Services key, select Telephone Options , and se lect Local DialPa[...]

Configuring Telephone Options 43 Viewing phon e information The Set Info option displays the following phone- specific information: • IP address • Hardware ID of the IP Phone • Current firmware ve rsion To view phone information, press the Services key, select Telephone Options , and select Set Info . T o view phone information: Diagnostics T[...]

Configuring Telephone Options 44 T o view diagnostic information: Selecting a headset type You can configure your IP Phone 1150E to select a headset type: •P l a n t r o n i c s •G N N e t c o m • Nortel Networks hand set To select a headset type, pr ess the Services key, select Telephone Options , and select He adset Type . T o select a head[...]

Configuring Telephone Options 45 Configuring call log options Use the call log option to co nfigure th e following pr eferences: • “Configuring the Caller s List log” on page 45 • “Configuring New Call Indication” on page 46 • “Configuring Preferr ed Name Match” on page 47 • “Configuring Area Co de Setup” on page 48 Configur[...]

Configuring Telephone Options 46 Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indicat ion, press th e Services key, select Telephone Options , and select Ca ll Log Option . T o configure New Call In[...]

Configuring Telephone Options 47 Configuring Preferred Name Match You can configure your IP Phone 11 50E to display the name of the caller as defined in your Pe rsonal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and se lect Call Log Option . T o configure Preferr[...]

Configuring Telephone Options 48 Configuring Area Code Setup Use the Area Code Setup menu to save up to three area co des. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reor dered to display the phone number followed by the area code (as opposed to the area code followed[...]

Configuring Telephone Options 49 T o edit area code display: 6. Choose one of the following: —P r e s s t h e Select soft key to s ave the configuration. — Press the Cancel soft key to keep the existing conf igurations. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Send/Enter key . 3. Press the Up/D[...]

Configuring Telephone Options 50 Choosing a ring type The Ring type… o ption configures the phone ri ng tone. To choose a ri ng type, press the Services key, select Telephone Options , and select Ring type… T o select a ring type: 6. Choose one of the following: —P r e s s t h e Select soft key to s ave the configuration. — Press the Cancel[...]

Configuring Telephone Options 51 Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, selec t Telephone Options , and select Call Timer . When Call T imer is enabled, it is shown in the Date /Time area of the displa y . T o enable or disable Cal l Timer: Setting the [...]

Configuring Telephone Options 52 Changing feature key labels The Change fea t ure key label optio n renames the label displayed next to each feature key or restores the defaul t labels to the ke ys (collectively or individually). To rename feature key labels, pr ess the Services key, select Telephone Options , and select Change feature ke y labels [...]

Configuring Telephone Options 53 T o restore the default labels: To restore feature key labels, pr ess the Services key, sel ect Telephone Options , and select Ch ange feature key labels . 4. Choose one of the following: —P r e s s t h e Select soft key to save the changes and return to the Telephone Opti ons menu. — Press the Cancel soft key t[...]

Configuring Telephone Options 54 Configuring the na me display format You can configure your IP Phone 1150 E to display the name of the incoming calling pa rty in the following formats: • first name, last name • last name, first name To configure name di splay format, press the Services key, select Telephone Options , and se lect Name Display F[...]

Configuring Telephone Options 55 Using the Password Admin menu The Password Admin menu allows you to set or change you r SCPW and to enable or disable Password Protection. T o change your SCPW: 1. Press the Services ke y. 2. Press the Up/Down keys to scroll and highlight Password Admin . 3. Press the Send/Enter key . 4. Use the dialpad to enter you[...]

Configuring Telephone Options 56 Note: The default configuration for Password Protection is off . T o turn Password Protection on or o ff: 8. Press the Select soft key to accept the new password. Note: If you ar e locked out of your IP Phone 1150E, or if you forget your SCPW , conta ct your system administrato r . 1. Press the Directory key. 2. Pre[...]

Configuring Telephone Options 57 6. Choose o ne of the f ollowing cont ext- sensitive soft keys: — Yes to accept the selection — No to return to the Directory menu 7. Press the Done sof t key. or Yes No Done[...]

Call Center Agent/Supervisor Features 58 Call Center Agent/Super visor Features This section describe s features and procedures common to both the Call Center Agent and th e Call Center Supe rvisor. Headset inter face Note: Refer to your distributor for recomme nded headset types for use with the IP Phone 1 150E. Test your headset before using th e[...]

Call Center Agent/Supervisor Features 59 Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA co nsists of entering your four digit Agent ID followed by a Supervisor ID (i f your queue requires one) followed by up to five ACD DNs and prio rity values (if priority values are being used) term inated by ##. To ch[...]

Call Center Agent/Supervisor Features 60 Dial your Agent ID # ACD DN 1 # A CD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial your Agent ID, Supervis or ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial your Agent ID # A C DD N1# P r i o r i t y1# A C DD N2# Priority 2 # A C DD N3# Priority 3 # A C DD N4# Priority 4 # A C DD N5# Priorit[...]

Call Center Agent/Supervisor Features 61 To correct errors during the login proc edure: Default login If you usually use the same phone, you do not need to rep eat the entire login process at the beginning of each shift. The defa ult login places you in the same ACD queues and the same supervisor that the set had in the previous logi n. To use the [...]

Call Center Agent/Supervisor Features 62 Agent logout To logout: 1. Press the Make Busy Key an d disconnect the heads et. The LE D indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accep t non- ACD calls, but you are logged out o f the queue. Note 2: If you press t[...]

Call Center Agent features 63 Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allows yo u to record the type of activity you are perf orming. On the Meridian 1, use the Activity Key and activity codes.The Meridian 1 track s items such as the nu mber of specific [...]

Call Center Agent features 64 Note: If you have the handset option and you pick up the handset, you must als o press a DN k ey , othe rwise the handset is not operable. Y ou can terminate a call by replacing the ha ndset in the cradle. The phone rings and the In-Calls indicator flashes: To end an ACD call: Call Forcing The Call Forcing opti on auto[...]

Call Center Agent features 65 The Emergency Key When you have an emergency situation: Use Not Ready Use the Not Ready Key, when perform ing post-call work. To be taken out of the queue: To be placed back in the queue: 1. Press the Emergency Key. The indicator flashes while your supe rvisor is called. When your supervisor picks up the call, the LED [...]

Call Center Agent features 66 Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activa te Make Set Busy: To deactivate Make Set Busy: Making non-ACD calls An Individual DN allows you to m ake outgoing calls and to receive non- ACD incoming calls. If you do not have an active call when the LCD indicato[...]

Call Center Agent features 67 To answer a non-ACD call: Contact your superv isor To answer your supervisor when your phone rings and the Supervisor indicator fla shes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call: 1. Press the DN Key next to the flashing indicator. You[...]

Call Center Agent features 68 To Conference your Supervisor during a call in progres s: To Transfer to a supervisor, during a call in progress: Use W alkaway and Return from W alkaway Use this feat ure when yo u need to le ave your de sk during a n ACD call, during a non-ACD ca ll, or wh ile in the Not Ready state. To use the Walkaway featur e: 1. [...]

Call Center Agent features 69 To Walkaway while in Not R ead y mode (Not Ready LED or LCD indicator is on, and Not Ready is s hown on the display): To return fr om Walkaway: 2. Disconnect the headset before you leave. Note: Some headsets have a qu ick disconnect feature. Y ou can do a quick disconnect instead of disconnectin g the headset. 1. Press[...]

Call Center Agent features 70 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from W alkaway , the Not Ready indicato r flashes. When you return from W alkaway , you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconne ct the headset to activate walkawa y mod[...]

Call Center Supervisor Features 71 Call Center Super visor Features In addition to the features described in this section, your networ k administrato r can assign any featur e lis ted in the “Agent features” section to a supervisor's phone (except Superviso r). Agent Keys Agent Keys a llow you to co nnect, obse rve, or mo nitor the st atus[...]

Call Center Supervisor Features 72 Answer Agent When your phone rings and the Answer Agent in dicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and th e Answer Emergency indicator flashes: To disconnect fro m the emergency call: 1. Press the Answer Ag ent Key. Your position goes into Not Ready state and you are c[...]

Call Center Supervisor Features 73 Call Agent To call an age nt : To leave Call Agen t st a te : Use the Superv isor Ob ser ve and Super visor Headset Por t The Supervisor Talk/Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED. A supervisor can listen in on an active call at an IP Phone 115 0E by connect[...]

Call Center Supervisor Features 74 To use the Supervisor Talk/Liste n feature: To use the Supervisor Observe feature for a two way conversation: To mute the Supervisor head set: Observe Agen t To observe an ag e nt : 1. Plug your headset into the agent phone. 1. Press the Supervisor Key. The LED lights continuously and the supervisor can participat[...]

Call Center Supervisor Features 75 Note: Y ou cannot observe an agent if the agent's call is on hold or if no calls are in progress . To talk to an agent you are obse rving: To leave the Observe state: 1. Press the Observe Ag ent Key. You now have a conference with the agent and the caller. 1. Press the Goodbye Key.[...]

Call Center Supervisor Features 76 Interflow When the call backlog or the waiting time in the que ue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow whe n the waiting time for the queue exceeds its threshold. To activate Interflow: To stop Interflow: Night Service To enter Night Ser[...]

Call Center Supervisor Features 77 To transition to Night Se rvice: To exit Night Service: 1. Press the Night Key an d dial 8 (8=T for Transition ). The indicato r flashes. Calls in the queue remain in the que ue and new calls receive Night Service. 1. Press the Night Key an d dial 3 (3=D for Day). The indicato r flashe s. New calls enter the queue[...]

IP Phone 1150E non-ACD call features 78 IP Phone 1150E non-ACD call features This section describes non-ACD fe atures commonly used for call processing. Your network adm inistrator assigns features to your programmab le feature keys. Whenever this guide de scribes a proc edure that requires special co des ask your network ad ministrator to provide [...]

IP Phone 1150E non-ACD call features 79 Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make correc tions before you dial the number. To use Pred ial: 2. Dial the number. Note: If you ar e on a call on your Individual Line (DN) and you r phone is not in Not Ready or Make Busy state, your call is aut[...]

IP Phone 1150E non-ACD call features 80 Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed autom atically. To use Auto Dial: To display t he Auto Dial number: To store an Auto Dial number: 1. Press an Individual Line (DN) Key. 2. Press the associated Auto Dia[...]

IP Phone 1150E non-ACD call features 81 Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again featur e lets you know when the person you dialed is availab le or has used their phone. The feature notifies you when to red ial your par ty. The Ring Again featu re automatically redia ls [...]

IP Phone 1150E non-ACD call features 82 To cancel Ring Again before notific ation: Using Last Number Redial Last Number Redial allows you to automatically redi al the last number you dialed. This fe ature must be enab led by your networ k administrato r. To use Last Number Redial: Using Speed Call The Speed Call feature allows you to automatically [...]

IP Phone 1150E non-ACD call features 83 To store or change a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number . 2. Dial a one, two, or three dig it code. Use the Delete Key if you make a mist ake. Use the Cancel Key to leave the screen without storing a speed call number . [...]

IP Phone 1150E non-ACD call features 84 Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call cod es which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your netwo r k administrator. It is a speed dial number that is common to many users, there[...]

IP Phone 1150E non-ACD call features 85 Using Hot Line The netwo rk administra tor can pr ogram a H ot Line Key t hat allows yo u to dial a specif ic number au tomatically. T he network administrato r can apply other feat ures to the Hot Line su ch as Call Red irection, so t hat the Hot Line call is answered by a person and not b y a voice mail box[...]

IP Phone 1150E non-ACD call features 86 To answer an Intercom call while on a line other than your Intercom group line: Answering a call When you receive an incoming call on an Individual Line ( D N), your phone rings and the LCD indi cator flashes. To answer a call: 3. Dial the one or two digit c ode for the intercom group mem ber you want to call[...]

IP Phone 1150E non-ACD call features 87 While on an active call This section de scribes fe atures tha t you can u se while on a n active call on an Individual Line ( D N). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Li ne (DN). You can answer the second call and[...]

IP Phone 1150E non-ACD call features 88 T ransferring a call Use the Transfer feature to red irect a call to a third party. To use the Transfer f eature: To go back to the original call if the transfer is incomplete: 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number . 2.[...]

IP Phone 1150E non-ACD call features 89 Using Timed Reminder Recall Timed Reminder Recall gives you a re minder tone when a call you transferre d is not answered . To use Timed Reminder Recall: If the transferred call is not answered, your phone rings: 1. Press th e Transfer Key. The call is put on hold. 2. Dial the number where you want to transfe[...]

IP Phone 1150E non-ACD call features 90 Using Attendant Recall The Attendant Re call feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the atten dant while on a call: Using Call Park The Call Park feature allows a call to be held tempor arily and to be retrieved fr om any phon e. You can pa[...]

IP Phone 1150E non-ACD call features 91 To park a call on a DN other than th e Sys te m Park DN: To retrieve a parked call: 1. Press th e Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Pa rk DN). 2. Dial the DN where you want to park the call. When you begin dialing, the scr een displays Enter [...]

IP Phone 1150E non-ACD call features 92 Calling Par ty Number/Charg e Account The Calling Party Number/Charge Accoun t feature allows you to record a caller’s number or char ge account number for accounting purp oses while on an esta blished call. To record the calling party number or cha rge account number: Displaying incoming calls The Display [...]

IP Phone 1150E non-ACD call features 93 To view the name of a second caller while on a call in progress : T racing a Malicious call Malicious Call Trace provides a wa y for you to trace nuisance calls. Th e feature is availab le for both internal an d external calls . When the key is pressed, yo ur Directory Number an d the phon e number o f the ca[...]

IP Phone 1150E non-ACD call features 94 To use Call Trace if you do not have a Call Tra ce Key: or 1. Press the Transfer Key or the Conference Key. 2. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call. Trans Conf 2493[...]

Additional Call Features 95 Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another pho ne, to signal the other phone. The pe rson signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: Using Call Page Connect to make a[...]

Additional Call Features 96 To disconnect from the paging system: Char ging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force charge a loca l or a long-distance call to an account be[...]

Additional Call Features 97 To charge a call in progre ss: To charge a call to an account when y ou transfer a call: 5. Dial the number. 1. Press the Charge Key. The screen displays Select Charge type . 2. Press the Account Key. The screen displays Enter account number . 3. Dial the charge account number. Use the Clear Key or Dele te Key to edit th[...]

Additional Call Features 98 To charge a call to an account when you add someone to a conferenc e call: 4. Dial the number o f the phone where the call is to be transferred. 5. Press the Connect Key when yo u hear the phone rin g. Note: Y ou can use the Swap Key to talk privately to the person at the transfe r number before you pr ess the Connect Ke[...]

Additional Call Features 99 Using Enhanced Override Enhanced Override allows you to override an active call afte r you have attempted a Forced Camp-on. Use Enhan ced Override when you make either a simple ca ll or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: To end the connection: 1. Dial a phon[...]

Additional Call Features 100 Using Forced Camp-on Forced Camp-on allows your phone to automa tically ring another phone as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both inte rnal and external calls. To use Forced Camp-on: 1. Dial a phone number an d receive a busy signal. 2. Press the Override Key o[...]

Additional Call Features 101 To answer a camped-on call: Override Feature You can Override a busy signal and inter rupt another call. To override a busy/enga ged signal: To end the connection: 1. Press th e Individual Line (DN) Key beside the flashing LCD indicator . You are connected to the camped-on ca ller. Note: Y our phone can be programmed fo[...]

Additional Call Features 102 Using Privacy Release Privacy Releas e allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: Using Radio Page Some phone systems can ha ve an on-site Radio Paging system. This system feature allows you to page a pe rson and stay on the line until they answer.[...]

Additional Call Features 103 To use Automat ic Post selection: Note: Use this feature when the called party is either busy on the phone or away from the desk. T o page the called party there is no need to redial the num ber of the called party . 3. Dial the number of the party you want to page. You receive ringb ack/ring tone. Note 1: The person yo[...]

Additional Call Features 104 To use the Special Radio Pag ing features: If you carry a Radio Pager, you wil l receive a paging indica tion when another Meridian 1 phone user access the Radi o Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet - me” mode, you can use the following steps to answer the pagin[...]

Additional Call Features 105 To respond to a voice call: Using the V oice Messaging contr ol screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice M essaging controls: 3. Make your announcement. 4. Press the Go[...]

Additional Call Features 106 5. Press th e Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. 6. Press th e Stop Key to pause playba ck of the message . Press Play to resume. or 7. Press th e Last Key to go to the pr evious message. Press Play to playback the message or press Las t again to move[...]

Additional Call Features 107 Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring . Note: When Automatic Answerback is ac tive, calls do not forward to your voice message service. To use Automatic An sw e rba ck : To deactivate Automatic Answerback: Activate Call Pickup C[...]

Additional Call Features 108 To answer an incomin g call in another Call Pickup Group: To answer a call at a specific exte nsion in any Pickup Group: Use Call W aiting Call Waiting puts your curr ent non- ACD call on hold, while you answer an incoming call. Example : The attendant routes an outside call to you while you are on an existing ca ll. Ca[...]

Additional Call Features 109 To answer an incomin g call while on another call: To return to your first pho ne call: If you do not have a Call Waiting Key: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the disp lay. 2. Press the Call Wait Key to answer th e call. 1. Press the Hold Key, if you want to put the [...]

Additional Call Features 110 Forw ard calls The Call Forward featur e allows you to direct your calls to ring at another Line (DN). Yo u cannot fo rward calls w hile your ph one is ringing. To forward your calls: To view the number that your calls are being forwarded to: 1. Press the Forward Key. The previously stored forward number appear s, if on[...]

Additional Call Features 111 To cancel Call Forward: Forward internal calls only Internal Call Forward allows only calls or iginating at internal DNs to ring at another DN. Calls originat ing outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your pho ne is ringing. To forward your internal calls: To cancel[...]

Additional Call Features 112 To reinstate Inte rnal Call Forward to the same number: Use Remote Call For ward The Remote Call Forwa rd feature allows you (f rom any ph one other than your own) to forward calls directed to yo ur Individual Line (DN) to another phone. To activate Remote Ca ll Forward: 1. Press the Internal Call Forward Key twice. 1. [...]

Additional Call Features 113 To cancel Remote Call Forward: 6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward ph one numb er, skip step six above 1. Lift the handset on the remote phone that you are us[...]

Additional Call Features 114 Secure your phone You can lock your phone with a passwor d so that no one can make calls on your Indi vidual Line (DN). To lock your p hone: To unlock your phone: 1. Press an Individual Line (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Contro l Password. Note: If you pe rform this operat ion from [...]

Additional Call Features 115 To change your passwo rd (must be done from your phone): Set up a Conference call You can set up a Conference call for up to six people (includ ing yourself). Contact your network administrato r to determine the maximum number of people your system allows on a conference call. To set up a conference call: 1. Press an In[...]

Additional Call Features 116 If the person you atte mpt to add to the conference is unavailable: Join a call The Call Join feature allows you to connect an incoming call to a call already in progress there by creating a conference call. In order to use Call Join, your phone must be configured with either a second line ( D N) or a Call Waiting Key. [...]

Additional Call Features 117 Selectable Conferee Display and Disconnect You can view the list of ac tive conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: To disconnect a con feree: 3. Press the Connect Key. The person on hold joins your conversation[...]

Additional Call Features 118 Use Group Call Group Call automatically calls membe rs of a predefined group, one at a time, until they have all answered. Ask your networ k administrator for details on how to create a conferen ce call group. To call group members: 2. Press the Individual Line (DN) Key on which the co nference call is establishe d. The[...]

Additional Call Features 119 To answer a Group Call: 1. Press th e Group Call Key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all membe rs answer. Their phon e numbers appear on the display a s they answ er. When the last person answers, the Group Call indicator lights steadily. Note 1: Whe[...]

Additional Call Features 120 To end a Group Call: 1. Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the membe rs of the Group Call can disconnect from the call and not affect other members on th e call.[...]

Additional phone features 121 Additional phone features The following features are de scribed in this section: • “Using the Personal Dire ctory” on page 121 • “Using the Callers List” on page 124 • “Using the Redial Li st” on page 126 • “Using Virtual Office” o n page 128 • “Using Media Ga teway 1000B” on page 137 Usin[...]

Additional phone features 122 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press [...]

Additional phone features 123 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft ke y to delete the entry. — Press the Cancel soft key to return to the Personal Directory without [...]

Additional phone features 124 Using the Callers List The Callers Lis t feature lo gs all incoming ca lls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List fe ature to review missed calls and to dial calls. The Callers List contains: • the caller’s last and first na[...]

Additional phone features 125 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm so[...]

Additional phone features 126 T o delete the entire Callers List: Using the Redial List The Redial List fe ature logs all ou tgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entr y. Use the Redial List feature to revie w calls made, and to redial previously dialed calls. The Red ial List[...]

Additional phone features 127 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose o ne of the f ol[...]

Additional phone features 128 Using V ir tual Office The Virtual Office (VO) feature provides a service you can use while you are away from your de sk to transf er calls, and all your offic e phone features, to a remote phone. Virtua l Office makes this possible by allowing you to use another IP Phone 1150E (the Remo te phone) to log in to your own[...]

Additional phone features 129 the IP Phones on which you can use Virtual Office to connect to your IP Phone 1150E. Note: A Virtual Office login from an IP Phone 1150E to an IP Phone 1 120E or IP Sof tphone 2050 is blocked in certain situations. Consult your system administrator . Logging in to V irtual Office T o activate Virtu al Office on your Of[...]

Additional phone features 130 A successful login transfers all the feat ures , time, date, an d t ones to yo ur Remote phone from your Office phone. Using Vi rtual Office on your Remote phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1150E display is different on each Remote [...]

Additional phone features 131 Figure 8: Logged in to an IP Phone 1150E Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1150E Office phone. Fewer display lines are availa ble on the 1120E, so the display provides less information. Figure 9: Logged in to an IP Phone 1150E using an IP Phone 1120E Tr a n s Conf F orward More[...]

Additional phone features 132 Figure 10 shows an IP Softphone 20 50 logged in as a Remote phone to an IP Phone 1150E Office pho ne. In this case, the information display is arranged in a different fashion, but all the information is visible at one time. Figure 10: Logged in to an IP Phone 1150E using an IP Softphone 2050 Regardless of what model of[...]

Additional phone features 133 Figure 11: Offic e phone displ ays the message Logged Out When activate d for Virtual Office by a Remo te phone, your Office phone is logged out and no longer op erational. If th is is the case when yo u return to your office, you can disconnect th e remote login and regain control of your Office phone. If you do not d[...]

Additional phone features 134 T o regain operation of a phone being used for Vi rtual Office: Logging out of Vir tual Office While working on a Remote phon e, you can log out of Virtual Office using the following steps. T o log out from a Remote phone: Choose one of the following: or — To completely disconnect your Office phone from the Remote ph[...]

Additional phone features 135 T roubleshooting Vir tual Office Virtual Office can cause erro r messa ges to display on-screen. Table 6 lists error messages and describes actions to correct the causes. T able 6: T roubleshooting Vi rtual Office (Par t 1 of 3) Displayed Message Probab le Cause Actions Busy, try again Remote IP Phone is active (not id[...]

Additional phone features 136 Permission Denied (1) Remote phone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote phone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered. Enter correct User ID. At[...]

Additional phone features 137 Using Media Gateway 1000B The Media Gateway 1000B (MG 1 000B) provides a means of extending CS 1000 Release 4.5 fe atures to one or more remotely located branch offices using the Branch Office featur e. A branch office is a remote location in the networ k where IP Phones, PSTN access, and TDM phones are located. Contac[...]

Additional phone features 138 Local Mode. W hen in Lo cal Mode, t he phone dis plays the me ssage LOCAL MODE . Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive phone calls). Test Local Mode is useful when provisionin g has changed for an IP Phone on an MG 1 000B Controller. Using Resume Normal Mode Use[...]

Additional phone features 139 T roubleshooting MG 1000B The MG 1000B can cause error messag es to display on-screen. Table 7 lists error messages and describes actions to correct the causes. 3. Press the Send/Enter key (the phone registers back to the main office) . T able 7: T roubleshooting MG 1000B Display Message Probable Cause Actions Local Mo[...]

Additional phone features 140[...]

Regulatory and safety information 141 Regulator y and safety information This equipment has been te sted and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reaso nab le protection against harmful interference in a resident ial installation. This equ ipment gen[...]

Regulatory and safety information 142 • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interf erence, and (2 ) this device must acce pt any interference, includ[...]

Regulatory and safety information 143 European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic curr ent emissions (equipment input current <= 16 A per phase) EN 61000-3[...]

Regulatory and safety information 144 DenAn regulator y notice for Japan Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marki ng requirements. EU Countries: This device complies with the essential requir ements and other relevant provisions o f Directive 1999/5/EC. A copy of the Declaration [...]

Terms you should know 145 T erms you should know Calling Par ty Name Display Information appearing on the L C D display screen, such as the caller ’s name and phone number . The system must have CPND enabled. Categor y 5 (Cat5) Cable and associ ated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT , 100BaseT4, [...]

Terms you should know 146 Feature display An area that shows status infor mat ion about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, con tact, or feature status by a flash, wink, steady on, or of f. Fixed key The hard-labeled ke ys on yo[...]

Terms you should know 147 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call. The term off-hoo k is applied whether (a) the end user lift s up the handset, (b) the end user presses a line key , (c) the call is automatically answered [...]

Terms you should know 148 programmable laye rs. These keys are also used to co nfigure parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing phone feature s. Station Control Password (SCPW) Enables security features on your phone to prevent others from making ca[...]

Index 149 Index A About the IP Phone 2004 145 ACD calls 63 Activity code 63 agent ID 59 agent keys 71 Agent Retur n 68 Agent Walkawa y 68 announcemen t 95, 104 Answer Agent 72 answer calls 86 Answer Emergency 72 Answer Supervisor 67 Attendant Recall 90 Auto Dial 80 display num ber 80 Automatic Answerback 94 B Busy Override 101 buzz 95 C call accoun[...]

Index 150 Directory Number 145 Display Key 92, 93 Display Network Diagnostics Utili- ties 20 DN 145 E Electronic Lo ck 114 Emergency supervisor 72 End ACD call 64 Enhanced O verride 99 Expand key 16 F Feature Access Code (FAC) 78 , 94, 101, 108 Feature display 146 Fixed key 14 6 Flexible Feature Code (FFC) 78, 84, 94, 99, 101, 102, 107, 108, 111, 1[...]

Index 151 Message waiting in dicator 18, 148 More key 15 Multiple Appearance Dir ectory Number (MADN) 102 Multiple Queue Assignment (MQA) 59 Mute key 17 N Navigation keys 16, 147 Night Service 76 Non-ACD calls 66 Normal Mode 137 Not Ready 65, 70, 72 O Observe Agent 74 Off-hook 147 on-hook d ialing 79 Override 99, 10 1 override enhanced 99 P page 95[...]

Index 152 113, 115 Station Control Password (SCPW) 148 Status Messages 148 Supervis or 59, 6 7 Supervis or ID 59 Switchhoo k 148 System or Switch 148 System Speed Call 84 T Telephone Options 37 Test Local M ode 138 Timed Reminder Recall 89 trace 93 Transfer 88, 93 Transfer to Superviso r 68 U USB keyboard function keys 27 User Interface 148 V Virtu[...]

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Norte l Communication Ser ver 1000 IP Phone 1150E User Guide www .nortel.com Copyright © 2006 Nortel Networks. All rights reserved. The informatio n in this document is subject to change without noti ce. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented [...]