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Nortel BCM 4.0 manual

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Table of contents for the manual

  • Page 1

    T elephone F eat ur e s Us er Guide BCM 4. 0 Busine ss C ommunic ations Manager Document S tat us: Stan da r d Document V ersion: 03 Part Code: N006 0608 Date: June 2006[...]

  • Page 2

    [...]

  • Page 3

    Pa g e 1 T elephone b utton icons Use this guide as a quick ref erence f or accessing the f e atures of yo ur telephone. More application-specific feature inf or mation is av aila b le in the f ollowing documents: • CallPilot T elep hone Administration Guide f or V oicemail f eatures • Contact Center T elep hone Administration Guide f or Call C[...]

  • Page 4

    Pa g e 2 Note: If your telephone does not ha ve access to all the f eatures listed in this guide, then either your telephone does not suppor t the feature , or the feature has not been enabled on your telephone. Y our system administrator can provide detai ls. Symbols used in this guide: This guide uses the f ollowing labels to indicate each type o[...]

  • Page 5

    Pa g e 3 T elephone features Backgr ound Music FEA TURE 86 Cancel: FEA TURE #86 Listen to music (provided by an e xter nal sou rce or an IP source connected to the system) through your telephone speaker when y ou are not on a call. Button Inquiry FEA TURE *0 Check what f eature is programmed on an y button. Use when labeling but to n s. V ar iances[...]

  • Page 6

    Pa g e 4 Class of Service passw ord FEA TURE 68 plus COS pass word Change the dia ling filters on a line or telephone, or gain e xter nal access to your system. Dialing filters deter m ine which numbers y ou can dial. The COS pass word is provided b y yo ur System Administrator to change y our Class of Service. Conference FEA TURE 3 Establish a thr[...]

  • Page 7

    Pa g e 5 T o split a conference: Press the line or intercom button of on e caller to consult pr iv ately while the other caller is on hold. Note : This f eature is not av ailable f or multi-par ty conf eren ce calls. T o re-establish the conference: Pre ss FEA TURE 3 . T o disconnect one party: 1. Press th e line or i ntercom button f o r the calle[...]

  • Page 8

    Pa g e 6 Dialing modes FEA TURE *82 Use the f o llowing steps to choose one of three modes of dialing li sted: 1. Press FEA TURE *82. 2. Press # to select the mode. 3. Press HOLD to store the mode. Standard Dial: Select a line, then dial the number . (Standard Dial is alwa ys av aila b le, e v en when another dialing mode is selected.) A u tomatic [...]

  • Page 9

    Pa g e 7 Hold - Exclusive FEA TURE 79 or FEA TURE/HOLD T emporarily susp end a call a nd pre v ent other teleph ones from picking it up . Hold - A uto FEA TURE 73 Cancel: FEA TURE #73 Set your telephone to automatically put a call on Hol d when y ou pick up a second call, or prev ent your telephone from doing so. Def ault is Y es (f eature is on). [...]

  • Page 10

    Pa g e 8 Messages FEA TURE 1 Cancel: FEA TURE #1 Send a message to another telepho ne within y our system. T o view and repl y to y our messages: 1. Press FEA TURE 65. 2. Press * and # to view y our message list. 3. Press 0 to call the person wh o left y ou the message. T o erase a mes sage: Press HOLD while viewing a message. Mo ving line bu ttons[...]

  • Page 11

    Pa g e 9 P age FEA TURE 60 and code (1 to 3) and zone (0 to 6) Make a page announcement thro ugh either the inter nal (code 1) or e x ter nal (code 2) speak ers, or both (code 3). Zone 0 pages all zones . P age announce ments are progr ammed to timeout after a pre-selected amount of time, which is set b y your System Administrator. V ar iances * (c[...]

  • Page 12

    P age 10 Priority call FEA TURE 69 Interrup t a person on a call. A person on another call can press FEA TURE 85 (Do Not Disturb) to bloc k pr iority call s . V ar iances *(r inging call) Priv acy FEA TURE 83 Change the pr ivacy setting f or an e xter nal line. If a line nor mally has privacy , this enab les another telepho ne t hat shares the line[...]

  • Page 13

    P age 1 1 Service schedules FEA TURE 870 Displa y the modes that hav e bee n tur ned on at a designated control set. Ringing serv ices FEA TURE 871 Cancel: FEA TURE #871 T ur n on one of six schedules for alternative ringing and call ans wer ing arrangements from a designated control telephone. Restriction serv ices FEA TURE 872 Cancel: FEA TURE #8[...]

  • Page 14

    P age 12 Time FEA TURE 803 Bri efly displa y the time an d date while you are on a call. T ransfer FEA TURE 70 Cancel: FEA TURE #70 Send a call to another telephone within y our system, or to an e xter nal telephone. Y ou ca nnot transf er a call on an exter nal line to an e xte rn al telephone, depending on the ca pabilities of the line s . Make o[...]

  • Page 15

    P age 1 3 Call Displa y Ser vices The follo w ing f ea tures are av ail ab le only if you su bscribe to Call Display ser vices from your local telephone company . Au t o bu m p i n g F E A TU R E 815 Cancel: FEA TURE #815 Ha v e the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored. Call inf [...]

  • Page 16

    P age 14 Call log - passw ord FEA TURE *85 Program a f our-digit pass word for y our Call Log. T o reset a forgotten pass word, see y ou r System Administrator. Logit FEA TURE 813 Store caller information for y our current call in your Call Log. ETSI feature Malicious Caller Identification (MCID) FEA TURE 897 must be entered 30 seconds after the ca[...]

  • Page 17

    P age 1 5 IP telephone fe atures f or IP Phone 20XXs Using feature men us FEA TURE *900, or (ser vices ke ys to access Fe ature menu) Activ ate a displa y men u of f eature options. 1. Press Pa g e + (mov e forw ard) and Pa g e - (mov e back) to scroll through the list. Y ou also can use the up and down na vi gation k eys on the telephone. 2. When [...]

  • Page 18

    P age 16 Hot Desking - setting up FEA TURE *999, or (ser vices ke ys to access Feature men u) Y ou can di v er t your Nor tel IP Phone con figuration to another No r tel IP Phone registered on the same system, using the Ho t Desking f eature. F or instance, this f eature can be used if you are working te mporarily at another site, b ut you want to [...]

  • Page 19

    P age 1 7 Hot Desking - activ ating T o activate Hot Desking: On the telephone to which you are diver ting your calls (yyy). 1. Enter Hot Desking. 2. Press Diver t . 3. At the DN prompt, enter the DN of y our telephone (xxx). 4. Press OK . The display reads Enter < > PW . 5. Enter the pass word f or your telephone (xxx). 6. Press OK . Hot Des[...]