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Polycom IP 600/601 manual

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Table of contents for the manual

  • Page 1

    User Guide SoundP oint ® IP 600/601 SIP 3.0 SoundPoint ® IP 600/601 SIP M e n u V o i c e M a i l D o N o t D i s t u r b H o l d D e l S e l F o r w a r d C o n f e r e n c e T r a n s f e r C a l l L i s t s S p e e d D i a l T i m e & D a t e R e d i a l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C US[...]

  • Page 2

    Contents Introduction ...................................................... 1 Par ts List .......................................................... 1 Installing SoundPoint ® IP 600/601 SIP ................. 2 Powering Options for the SoundPoint ® IP 600/601 SIP ................. 2 Connecting Network and Power Source ............................[...]

  • Page 3

    V oice Mail ............................................................................ 19 Distinctive Ringing / Call T reatment .......................................... 20 Multilingual Support (Localization) ............................................ 20 Phone Reboot ........................................................................ 21 O[...]

  • Page 4

    1 Thank you for choosing SoundPoint ® IP 600/601 SIP , a full-duplex, hands-free phone running the industry standard Ses- sion Initiation Protocol (SIP). This unit provides b usiness telephony features and functions such as Multiple Call Appear - ances, Call Hold, T ransfer , and Confer- ence ov er an IP network. In this User Guide, you will find[...]

  • Page 5

    2 Installing SoundPoint ® IP 600/601 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 600/601 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system administrator . The SoundPoint ® IP 600/601 SIP User [...]

  • Page 6

    3 IEEE 802.3af compliant In-Line Power switch (Optional) Connecting Network and Po wer Source AC P ower Option Connect the supplied Network cable between the LAN jack on the phone and the LAN port on the wall or hub/ switch device port. Connect the DC plug on the A C wall adapter to the DC jack marked on the phone. In-Line Po wer Option If the phon[...]

  • Page 7

    4 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. 1. Place all cor[...]

  • Page 8

    5 H ol d D el S el 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ RS 9 WX YZ 0 OP ER * # 2 AB C Hold Menu Mess ages D o N ot Di s tu r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir e ct o ri e s A pp l ic a ti o ns C on f er e nc e T ra n sf e r R ed i al H ol d D el S el 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ RS 9 WX YZ 0 OP ER *[...]

  • Page 9

    6 F eature K ey Description H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Ho ld De l Se l Me nu Me ssag es D o No t D i st u r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r ec t o r i es A p p li c a t i on s C a l l L i s t s C o n fe r e n c e T r a ns f e r R e d ia l Allows f[...]

  • Page 10

    7 Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number . See also Headset Memory Mode. During a call, users can alternate between handset, headset, or hands-fr ee modes by pressing the H o l d D e l S e l C o n f e re n ce 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A B[...]

  • Page 11

    8 Ans wering a Call Using the Handset: P ick up the handset. Using Hands-F r ee Speak er phone Mode: Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e rv i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a[...]

  • Page 12

    9 General Key Use T o navigate through menus and to enter data, these are useful tips: 1. Use H ol d D el S el 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u Mes sages D o No t Di st u rb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir ec t o ri es S er vi c e s C on fe r e nc e T ra ns f e r [...]

  • Page 13

    10 Use the arrow k eys to access speed dial numbers, missed, placed, and receiv ed call lists. From one of these lists, press the Dial soft key . 3. Press H o ld D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Ho ld De l Se l Me nu Me ssag es D o N o t D is t u r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ [...]

  • Page 14

    1 1 Calls may be forwarded to another exten- sion as follows: 1. Press the Forward soft key from the phone’ s idle display or press H o l d D e l S e l C o n fe r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l D i r ec t o r i e s S e r v i c es C a l l L i s t s B u d dy S t a t us M y St a[...]

  • Page 15

    12 Time and Date T ime and Date is clearly displayed on the SoundPoint ® IP 600/601 SIP phone. If the phone cannot obtain a time and date from the server , the display will flash. Contact your system administrator if either time or date is incorrect. Users hav e control over the format of the display and can turn it off. Select options which are [...]

  • Page 16

    13 Ring Type Many ring types are a vailable including a “Silent Ring”. Users can select different rings to distinguish between lines or to hav e a different ring from their neighbor’ s phone. T o change the incoming ring: 1. Press H o ld D e l S e l C o nf e r e nc e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H[...]

  • Page 17

    14 T o add or edit a contact: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e rv i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e ss ag e s D o N o t D i s t u rb ABC 2 1 DEF 3 5 4 MNO[...]

  • Page 18

    15 T o search for a particular contact in the corporate dir ectory: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e ss ag e s D o N[...]

  • Page 19

    16 Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutiv ely placed next to assigned line ke ys on the phone. When a new entry is added to the Contact Directory , it is automatically assigned the next a vailable speed dial inde x. Example: T o change a Speed Dial key assignme[...]

  • Page 20

    17 T o quickly vie w a complete list of assigned speed dial entries, pr ess H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Hol d Men u Mes sage s D o No t Di st ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r ec to ri es S e r vi ce s C o n fe re nc e T r a ns fe r R e d ia l . D[...]

  • Page 21

    18 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. More than one call appearance is useful if there is an activ e call and an incoming call arriv es on the same line. In the example sho wn, extension 9301 is in an out- bound call with 9304. The second figure sho ws an incoming call from J[...]

  • Page 22

    19 Shared Lines The phone supports shared lines ** . A shared line is indicated by a different line icon. In the figure, the first line is priv ate and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. If a shared line is in[...]

  • Page 23

    20 Distinctiv e Ringing / Call T r ea tment Users can set distinctiv e incoming ringing tones for contacts in their local directory . This allows identifica- tion of a contact by a specific ring tone. T o set a distinctive ring for a local contact: 1. Press H o l d D e l S e l C o n fe r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W X[...]

  • Page 24

    21 T ext Messaging Users can send and receiv e T ext messages on the phone. SIP Instant (T ext) Messag- ing is supported in real-time. Receiv ed messages will be indicated by a flashing Message W aiting Indicator LED on the front of the phone and optionally a visual notification on the display . In the case of pr oblems, it may be possible to res[...]

  • Page 25

    22 T o send a text message: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e rv i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e ss ag e s D o N o t D i s t u rb ABC 2 1 DEF 3 5 4 MNO J[...]

  • Page 26

    23 T o add or delete a contact from your b uddy list: 1. Press H o l d D e l S e l C o n fe r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l D i r ec t o r i es S e r v i c es C a l l L i s t s B u d dy S t a tu s M y St a t u s R e d ia l M en u M es sa g e s D o No t D i st u r b ABC 2 1 DEF[...]

  • Page 27

    24 T o add a contact to your buddy list: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e rv i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e ss ag e s D o N o t D i s t u rb ABC 2 1 DE[...]

  • Page 28

    25 SoundP oint ® IP Expansion Module[...]

  • Page 29

    26 Introduction Thank you for choosing the SoundPoint ® IP Expansion Module, a 14-line console that expands the potential of call han- dling when used with the SoundPoint ® IP 601 phone. Up to three SoundPoint ® IP Expansion Modules can be cascaded to a single host phone increasing the total num- ber of buttons to 48 for intensi ve b usiness IP [...]

  • Page 30

    27 Installing the SoundPoint ® IP Expansion Module This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP Expansion Module. If you re- quire additional information or assistance with your new phone, please contact your system administrator . The SoundPoint ® IP 600/601 [...]

  • Page 31

    28 H ol d D el S el 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ RS 9 WX YZ 0 OP ER * # 2 AB C Hol d Men u Mes sages D o No t D i s tu r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir ec t or i e s S er vi c es C on fe r en c e T ra ns f er R ed ia l Features Large Graphical Display Shows information such as Speed Dial assignment or[...]

  • Page 32

    29 Using SoundPoint ® IP Expansion Module T o Place a Call Line keys on the SoundPoint ® IP Expansion Module activ ate av ailable lines. T o place a call from an av ailable line, press the corresponding line key and dial the desired number , OR Press the line key of the Speed Dial assignment you wish to call. T o Answ er a Call Press the line key[...]

  • Page 33

    30 No Dial-T one V erify power is correctly applied to the SoundPoint ® IP 600/601 SIP phone: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact [...]

  • Page 34

    31 No Response from F eature K ey Pr esses V erify phone is in activ e state: • Make a call to the phone to check for inbound call display and ring- ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example. • Press H o ld D e l S e l 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 W[...]

  • Page 35

    32 Modications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approv ed by Polycom, Inc. could void the user’ s authority to operate the equipment. Installation must be performed in accordance with all relev ant national wiring rules. L ’Installation doit être e xécutée [...]

  • Page 36

    33 LIMITED W ARRANTY . Polycom war- rants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller . Polycom’ s sole obligation under this express warranty shall be, at Polycom’ s option [...]

  • Page 37

    34 LIMIT A TION OF LIABILITY . TO THE FULL EXTENT ALLO WED BY LA W , POL YCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER B ASED IN CONTRA CT OR TOR T (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUEN- TIAL, INDIRECT , SPECIAL, OR PUNITIVE D AMA GES OF ANY KIND, OR FOR LOSS OF REVENUE OR PR OFITS, LOSS OF BUSINESS, LOSS OF INFORM[...]

  • Page 38

    35 Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Softw are Center Ltd. and Clark Cooper . Permission is hereby granted, free of charge, to an y person obtaining a copy of this software and associated documenta- tion files (the “Software”), to deal in the Software without restriction, inc[...]

  • Page 39

    Polycom, Inc. 4750 W illow Road Pleasanton, CA 94588-2708 USA ©2007Polycom,Inc. AllRightsReserved.Polycom®,SoundPoint®,andthePolycomlogodesign areregisteredtrademarksofPolycom,Inc.intheU.S.andvariouscountries. Allothertrademarks arethepropertyof[...]