Avaya 2420 manual

IP Office 2420 User Guide 40DHB0002USEG - Issue 1 (29/04/2003)[...]

The 2420 Telephone Page ii 2420 User Guide Page ii IP Office 40DHB0002USEG - Issue 1 (29/04/2003) The 2420 Telephone ................ 3 Overview of the 2420 ................................... 3 Call Appear ance Keys.................................. 4 Basic Call Handling Features .................................... 5 Answer a Call ...............[...]

The 2420 Telephone Page 3 2420 User Guide Page 3 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) The 2420 T elephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems. The diagram below shows the main 2420 telephone features. 1. Display & Feature buttons: Shows key function names and [...]

The 2420 Telephone Page 4 2420 User Guide Page 4 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are indicated as a= , b= and c= . • Note: The number of call appearance keys can be varied and the descrip[...]

Basic Call Handling Features Page 5 2420 User Guide Page 5 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Basic Call Handling Features Answer a Call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated ca ll appearance. To answer an incoming call Do one of the following: • If you a[...]

Basic Call Handling Features Page 6 2420 User Guide Page 6 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See "Speed Dials" on page 9 To make a call to a personal directory entry using th[...]

Basic Call Handling Features Page 7 2420 User Guide Page 7 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every en vironment (such as in very noisy locations). To [...]

Basic Call Handling Features Page 8 2420 User Guide Page 8 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wai[...]

Speed Dials Page 9 2420 User Guide Page 9 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) S peed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials. The list o f these speed dials is accessed by pressing SpDial . • The list is sorted alphabetically. • Press and to move between pages. • Press the appropriate letter [...]

Speed Dials Page 10 2420 User Guide Page 10 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial . If SpDial is not shown, press to exit the current screen. 2. Press and to display different pages of spee[...]

Speed Dials Page 11 2420 User Guide Page 11 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen. 2. Press Add . • If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See &quo[...]

Using the Call Log Page 12 2420 User Guide Page 12 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log . This log can store up to 100 entries. These can be incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types o[...]

Using the Call Log Page 13 2420 User Guide Page 13 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Using the Call Log Note: Whilst in the call log you cannot make calls. You can still receive calls and handle them using the dialpad key functions. Viewing the Call Log 1. Press Log . If Log is not shown press to exit the current screen. 2. Press and t[...]

Using the Call Log Page 14 2420 User Guide Page 14 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Deleting a Call Log Entry 1. Press Log . If Log is not shown press to exit the current screen. 2. Press and to display different pages of log entries. 3. When you locate the entry you want to call, press the or key next to the entry. 4. Press Delete . [...]

2420 Options Page 15 2420 User Guide Page 15 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) 2420 Options Overview of 2420 Options The options menus are accessed by pressing Option . These menus allow you to adjust a number of 2420 features. • Ring Pattern: Set the ringing used by the 2420. See "Changing the Ring Pattern" on page 16. •[...]

2420 Options Page 16 2420 User Guide Page 16 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Selecting Personalized Options Changing the Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. This alters the tone and style of ringing used by the[...]

2420 Options Page 17 2420 User Guide Page 17 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log. See "Setting Which Calls are Logged" on page 14. Switch Visual Ring On/Off With visual ringing on, the phones lamp flashes w[...]

2420 Options Page 18 2420 User Guide Page 18 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the 2420's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. 1. Press Option[...]

2420 Options Page 19 2420 User Guide Page 19 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. The 2420 supports AGC for both the handset and the headset if connected. 1. Press Option . If Option [...]

Display Keys Page 20 2420 User Guide Page 20 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Display Keys Overview of the Display Keys The , and keys can be used to access a range of functions. The display adjacent to the key shows the function name. Some of these functions are default functions supported by all 2420 phones (eg. SpDial , Log and Opt[...]

Display Keys Page 21 2420 User Guide Page 21 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are: • Normal Mode: In this mode the 3 pages of and keys are ordered sequentially. The keys at the base of each page provid[...]

Display Keys Page 22 2420 User Guide Page 22 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Display Key Programming If any of the keys on the phone is programmed with an Admin or Admin 1 function, it allows you to program further functions against other display keys. The tables below list the user programmable functions. For full details of how eac[...]

Display Keys Page 23 2420 User Guide Page 23 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Shorthand Programming Mode 1. Press Admin or Admin 1 . See "Display Key Programming" on page 22. 2. The function selection menu appears. The names down the right-hand side are the functions you can select to assign to a key (except Expl? , see belo[...]

Display Keys Page 24 2420 User Guide Page 24 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Longhand Programming 1. Press Admin or Admin 1 . See "Display Key Programming" on page 22. . 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until the required function required is shown, then press Selct . 4. If the functio[...]

Display Keys Page 25 2420 User Guide Page 25 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Display Key Functions This section lists the functions that can be programmed against and keys. The shorthand and longhand names are shown. The shorthand name is the name that is displayed next to the programmed key, along with any data programmed for the fu[...]

Display Keys Page 26 2420 User Guide Page 26 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) <User Name> - User (#) See the status of a specific user and call that us er. This function requires entry of a user name in quotation marks when programmed. That name is then displayed next to the key. This function can be programmed through the phone[...]

Display Keys Page 27 2420 User Guide Page 27 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Admin - Self-Administer (!) Access menus for programming functions against display keys. This function can be programmed with or without data. If programmed with a setting of 1 , the key accesses a different set of functions. S ee "Display Key Programmi[...]

Display Keys Page 28 2420 User Guide Page 28 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Busy - Busy Sets the extension as being busy. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The Busy key sets the extension as busy to callers. If a forward on busy number i[...]

Display Keys Page 29 2420 User Guide Page 29 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) CnfRV - Conference Meet Me Allows the extension to join a specified conference. This function requires the conference number to be entered when programmed. That number is then shown next to CnfRV . This function cannot be programmed through the phone by the [...]

Display Keys Page 30 2420 User Guide Page 30 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) CPkUp - Call Pickup (!) Answer a call ringing elsewhere on the telephone system. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The CPkUp call answers (pickup[...]

Display Keys Page 31 2420 User Guide Page 31 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) DCW - Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function requires the target extension number to be entered when programmed. That number is then shown next to DCW . This function [...]

Display Keys Page 32 2420 User Guide Page 32 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) DNDOn - Do Not Disturb On Puts the extension into 'do not disturb' (no calls) mode. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing DNDOn toggles the[...]

Display Keys Page 33 2420 User Guide Page 33 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) DPkUp - Directed Call Pickup (!) Answer a call currently ringing at a specified user or group. This function requires entry of the target extension or group number. The DPkUp key displays that number. This function can be programmed through the phone by the [...]

Display Keys Page 34 2420 User Guide Page 34 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) FolTo - Follow Me To Forwards calls from this extension to the specified target. This function requires the target extension to be entered when programmed. The extension number is then shown next to FolTo . This function cannot be programmed through the phon[...]

Display Keys Page 35 2420 User Guide Page 35 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) FwdH+ - Forw ard Hunt Group Calls On Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CFrwd - Call Forwarding All (!) or FwUOn - Forward Unconditional On) is also on. This function[...]

Display Keys Page 36 2420 User Guide Page 36 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) FwNO n - Forward On No Answ er On Switches the extension to forward on no answer on. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing FwNOn toggles the extensio[...]

Display Keys Page 37 2420 User Guide Page 37 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) GrpPg - Group Paging (!) This function requires entry of a target extension or group number when programmed. The Grp Pg key displays that number. This function can be programmed through the phone by the user using an Admin key. When GrpPg is pressed, it will[...]

Display Keys Page 38 2420 User Guide Page 38 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) HfAns - Internal Auto-Answer (!) Answers internal calls after a single ring. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The HfAns key toggles internal aut[...]

Display Keys Page 39 2420 User Guide Page 39 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) HGNS+ - Set Hunt Group Night Service (!) Put a specific hunt group into night service mode. This function requires the hunt group number to be entered when programmed. The hunt group number is then shown next to HGNS+ . This function can be programmed throug[...]

Display Keys Page 40 2420 User Guide Page 40 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Hold - Hold Call Place the current call on hold at the exchange. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user. Pressing Hold is only support[...]

Display Keys Page 41 2420 User Guide Page 41 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entere d when programmed. The number is shown next to ICSeq . This function can[...]

Display Keys Page 42 2420 User Guide Page 42 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Listn - Call Listen Allow the extension to listen to groups calls to the target extension. The call parties cannot hear the listening extension. This function requires entry of the target extension number when programmed. This function cannot be programmed t[...]

Display Keys Page 43 2420 User Guide Page 43 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail. This function requires the time in seconds to be entered when programmed. The value is shown next to NATim . This function cannot [...]

Display Keys Page 44 2420 User Guide Page 44 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Park - Call Park to Other Extension (!) This function requires entry of a target extension number when programmed. The Park key displays that number. This function can be programmed through the phone by the user using an Admin key. If after answering a call,[...]

Display Keys Page 45 2420 User Guide Page 45 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) PickA - Call Pickup Any Pickup any ringing call. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing PickA answers any call currently ringing on the telephone system. Not[...]

Display Keys Page 46 2420 User Guide Page 46 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Prog - Abbreviated Dial Program (!) Select and program numbers against display keys. This function can be programmed through the phone by the user using an Admin key. [User | Button Programming | Emulation | Abbreviated Dial Program] See also: • " <[...]

Display Keys Page 47 2420 User Guide Page 47 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) RBak+ - Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. W[...]

Display Keys Page 48 2420 User Guide Page 48 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Recor - Call Record Records the current call at the specified target extension. This function requires entry of a target extension number when programmed. This function cannot be programmed through the phone by the user. When Recor is pressed, the target ext[...]

Display Keys Page 49 2420 User Guide Page 49 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Resum - Resume Call Resume a call previously suspended into a specified ISDN exchange slot. This function requires the exchange slot number to be specified when programmed. The slot number is then shown next to Resum . This function cannot be programmed thro[...]

Display Keys Page 50 2420 User Guide Page 50 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) RngOf - Ringer Off (!) Switch the phones audible ringer on/off. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The programmed RngOf key toggles the phones cal[...]

Display Keys Page 51 2420 User Guide Page 51 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded. This function cannot be programmed through the phone by the user. If a target extension number is entered when this function is programmed, Steal[...]

Display Keys Page 52 2420 User Guide Page 52 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Timer - Timer (!) Starts a timer on the phone's display. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The timer is reset for each new call made or answ[...]

Display Keys Page 53 2420 User Guide Page 53 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) VMCol - Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages. This function requires entry of the target mailbox name prefixed by either ? to collect messages or # to leave a message. If just ? or # is entered then the callin[...]

System Features Page 54 2420 User Guide Page 54 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default featur[...]

System Features Page 55 2420 User Guide Page 55 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring. T[...]

System Features Page 56 2420 User Guide Page 56 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: • To switch Do Not Disturb on (with or without exceptions) dial *08 , to switch it off dial *09 . • *10*N# to add a number to the e[...]

System Features Page 57 2420 User Guide Page 57 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. Fo[...]

Index Page 58 2420 User Guide Page 58 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Abbreviated Dial 26 Program 46 Absent Text 26 Absnt 26 Account Code Entry 26 Acct 26 AD 26 AD Suppress 50 Admin 27 Apear 27 Appearance 27 Aquir 26 AutCB 27 Auto-Answer 38 Automatic Callback 27 Intercom 40 Busy 28 Forward Calls 34 On Held 28 BusyH 28 Call Appearance[...]

Index Page 59 2420 User Guide Page 59 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Blank Page[...]

Index Page 60 2420 User Guide Page 60 IP Office 40DHB0002USEG - Issue 1 (29/04/2003) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detai[...]