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Avaya 9600 manual

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  • Page 1

    Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide Release 2.0 16-601944 Issue 2 December 2007[...]

  • Page 2

    © 2007 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

  • Page 3

    Issue 2 December 2007 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Major Differences Between 9600 Series SIP IP and 9600 Series H.323 IP T elephones 8 Features & Functions Supported by H.323 and Not Suppo rted by SIP: . [...]

  • Page 4

    Contents 4 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 TCP/UDP Port Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Registration and Authenticatio n . . . . . . . . . . . . . . . . . . . . . . . 35 Chapter 4: Comm[...]

  • Page 5

    Contents Issue 2 December 2007 5 Windows NT 4.0 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . . 59 Creating a DHCP Scope for the IP Telephones . . . . . . . . . . . . . . . 60 Editing Custom Options . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    Contents 6 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Enhanced Local Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Enhanced Local Dialing Requirements . . . . . . . . . . . . . . . . . . . . . 1 10 Chapter 9: Administering Applications and Option s . . . . . . . . . . . 1 1 1 Customizing T elepho[...]

  • Page 7

    Issue 2 December 2007 7 Chapter 1: Introduction About This Guide This guide is for personnel who administer Avaya Communication Manager , DHCP , HTTP/ HTTPS servers for 9600 Series SIP IP T elephones, a Local Area Network (LAN), SIP Enablement Services (SES) or a Network T ime server . The 9600 Series IP T elephones u se Internet Pr otocol (IP) tec[...]

  • Page 8

    Introduction 8 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Major Differences Between 9600 Series SIP IP and 9600 Series H.323 IP T elephones Review this section if your administrative environment includes b oth SIP and H.323 signaling protocols for 9600 Series IP T elephones. General IP T elephony - T wo major protocols handle[...]

  • Page 9

    Change History Issue 2 December 2007 9 Language Support - SIP telephones support t he same languages as H.323 tele phones, with the exception of Hebrew . SIP does not support H ebrew or the English Large T ext Font for any language. Further , all SIP language files have .xml file extensions whereas H.323 language files have .txt file extensions. SN[...]

  • Page 10

    Introduction 10 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 What’ s New in SIP Sof tware Release 2.0 New material in this issue to support SIP Release 2.0 software includes: New GigE Models Support SIP - This release extends SIP cap ability to two additional telephones, the 9630G and 96 40G . Both models provide built-in Gig[...]

  • Page 11

    What’s New in SIP Software Release 2.0 Issue 2 December 2007 11 WML Applications/Browser - 9600 Series SIP IP T elephones now provide access to WML applications via a WML Browser , as described in Chapter 9: Administering Applications and Options . New , Revised, and Deleted Configuration Parameters - The following configuration parameters have b[...]

  • Page 12

    Introduction 12 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ● RTC P MO N ● RTC P MON PORT ● SIP_MODE ● SIPCONFERENCECONTINUE ● TLSSRVRID ● VU_MODE ● VU_TIMER ● WMLEXCEPT ● WMLHOME ● WMLIDLETIME ● WMLIDLEURI ● WMLPORT ● WMLPROXY The following pa rameters have been modified or renamed: ● Parameters PH[...]

  • Page 13

    Document Organizatio n Issue 2 December 2007 13 Document Organization The guide conta ins the following sections: Other Document ation See the A vaya support site at http://www .avaya.com/support for 9600 Series SIP IP T elephone technical and end user documenta tion. See Appendix B: Related Document ation for W eb sites that list related, non-A va[...]

  • Page 14

    Introduction 14 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 15

    Issue 2 December 2007 15 Chapter 2: Administration Overview and Requirement s 9600 Series IP T elephones The 9600 Series IP T elephones currently supp ort the H.3 23 signaling protocol and the SIP signaling protocol. The H.323 st andard pro vides for real time audio, video, an d dat a commun ications tran smission over a packet network. An H.323 t [...]

  • Page 16

    Administration Overview and Requirements 16 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The parame ters under which the 9600 Series SIP IP T elephones need to operate are summarized as follows: ● T e lephone Administration on the Communication Manage r (CM) call server , as covered in Chapter 4: Communication Manager Adminis[...]

  • Page 17

    9600 Series IP Telephones Issue 2 December 2007 17 T able 1: Administration Alternatives and Options for 9600 Series SIP IP T elephones Parameter(s) Administrative Mechanisms For More Information See: T elephone Administration A vaya Communication Manager and SES Chapter 4: Communication Manager Administration , Chapter 6: Server Administration , a[...]

  • Page 18

    Administration Overview and Requirements 18 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 General information about a dministering DHCP servers is covered in DHCP and File Servers on page 53, and more specifically , DHCP Server Administration on page 54. General information about administering HTTP servers is covered in DHCP and[...]

  • Page 19

    The Administrative Proc ess Issue 2 December 2007 19 Note: Note: The only exception to this sequence is in the case of VLAN IDs. In the case of VLAN IDs, LLDP settings of VLAN IDs are the absolute authority . Then the usual sequence applies. For the L2QVLAN and L2Q system values, LLDP settings of VLAN IDs are the absolute authority only if the LLDP[...]

  • Page 20

    Administration Overview and Requirements 20 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 T able 2: Administrative Checklist T ask Description For More Information See: Network Requirement s Assessment Determine that netwo rk hardware is in place and can handle te lephone system requirement s. Chapter 3: Network Requirements . A[...]

  • Page 21

    Telephone Initialization Process Issue 2 December 2007 21 T elephone Initialization Process These steps o ffer a high -level description of the information e xchanged when the telephone initializes and registers. This description assumes that all equip ment is properly administered ahead of time. This description can help you understand ho w the 96[...]

  • Page 22

    Administration Overview and Requirements 22 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 S tep 3: T elephone to DHCP Server The DHCP server provides informati on to the telephone, as describ ed in DHCP and File Servers on page 53. Amon g other data p assed to the telephone is the IP Address of the HTTP or HTTPS server . S tep 4[...]

  • Page 23

    Error Conditions Issue 2 December 2007 23 Error Conditions Assuming proper administration, most of the pro blems reported by telephone use rs are likely to be LAN-based. Quality of Se rvice, server admin istration, and other issues can imp act user perception of IP telephone performance. The A vaya one-X™ Deskphone Edition for 9600 SIP IP T eleph[...]

  • Page 24

    Administration Overview and Requirements 24 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 25

    Issue 2 December 2007 25 Chapter 3: Network Requirement s Network Assessment Perform a network assessment to ensure th at the network will have the cap acity for the expected data and voice traf fic, and that it can support for all applications: ● SIP , ● DHCP , ● HTTP/HTTPS, and ● Jitter buffers Also, QoS support is required to run V oIP o[...]

  • Page 26

    Network Requireme nts 26 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Server Requirement s Four server types can be configured for the 9600 Series IP T elephones: ● DHCP server ● HTTP or HTTPS server ● SIP Proxy or Registration server ● Network T ime Protocol server for SNTP Note: Note: 9600 Series SIP IP T elephones ne[...]

  • Page 27

    Required Network Information Issue 2 December 2007 27 HTTP/HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 66. Network T ime Protocol (NTP) Server SIP IP telephones require NTP server suppo rt to set the time and date, used in system log time stamp s and other time/date functions. The[...]

  • Page 28

    Network Requireme nts 28 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The default file server file p ath is the “root” dire ctory used for all transfe rs by the server . All files are uploaded to or downloade d from this default directory . In configurations where the upgrade script and binary files are in the de fault dire[...]

  • Page 29

    Other Network Considerations Issue 2 December 2007 29 Reliability and Performance All 9600 Series SIP IP T elephones respond to a ping or traceroute message sent from A vaya Communication Manager or any other network so urce. The telephones do not originate a ping or traceroute. The 9600 Serie s SIP IP T elephones of fer and support “remote ping?[...]

  • Page 30

    Network Requireme nts 30 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Network Audio Quality Display on 9600 Series SIP IP T elephones All 9600 Series SIP IP T elephones give the user an oppor tunity to monitor network audio performance while on a call. For more informa tion, see the telephone user guide. While on a call, the te[...]

  • Page 31

    Other Network Considerations Issue 2 December 2007 31 TCP/UDP Port Utilization The 9600 Series SIP IP T elephones use a variety of protocols, p articularly TCP (T ransmission Control Protocol), UDP (User Dat agram Protoc ol), and TLS (T ransport Layer Security) to communicate with other equipment in the netwo rk. Part of this communication identifi[...]

  • Page 32

    Network Requireme nts 32 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The number used in t he Source Port field of registration messages sent by the telephone’ s CNA Agent Any Received CNA registration messages TCP PORT AUD or the port number reserved for CNA RTP test s Any Received RTP and SRT P pac k ets UDP PORT AUD + 1 (i[...]

  • Page 33

    Other Network Considerations Issue 2 December 2007 33 514 Any unused port number Transmitted S yslog messages UDP CNAPORT Any otherwise unused port number T ransmitted CNA registration messages TCP The port number specified in the test request message 50000 T ransmitted CNA test results messages UDP System-specific Any unused port number T ransmitt[...]

  • Page 34

    Network Requireme nts 34 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Security For information about toll fraud, see the respective call server docume nts on the A vaya support Web site. Th e 9600 Series SIP IP T elephones cannot gua rantee resistance to all Denial of Service attacks. However , there are checks and protections [...]

  • Page 35

    Other Network Considerations Issue 2 December 2007 35 Registration and Authentication A 9600 Series SIP IP T elephone requires an off-PBX st ation (OPS) extension on Avaya Communication Manager and a login and p ass word on the SES Server to register and authenticate it. For more info rmation, see the curre nt version of your call server administra[...]

  • Page 36

    Network Requireme nts 36 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 37

    Issue 2 December 2007 37 Chapter 4: Communication Manager Administration Call Server Requirement s Avaya Communication Manage r (CM) extends advanced telephony features to SIP telep hones via Outboard Proxy SIP (OPS) support. This feat ure set of fers enhanced calling features in advance of SIP protocol definitions and telephone imp lementations. B[...]

  • Page 38

    Communication Manager Administration 38 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 System-Level Prep aration T asks The system-level prep aration tasks include: ● Setting the SIP T runk capacity on the Syste m Capacity screen. ● V erifying that the IP T runks field is set to y on the System-Parameters Cu stomer-Options sc[...]

  • Page 39

    Communication Manager Administr ative Requirements Issue 2 December 2007 39 Call Routing Administration Call routing administration include s: ● Administering Feature Access Codes (F ACs) on the Feature Access Code screen. ● Administering the ARS Digit Analysis T abl e on the ARS Digit Analysis T able screen. ● Administering the Route Pattern[...]

  • Page 40

    Communication Manager Administration 40 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 RSVP and RTCP/SRTCP Avaya SIP IP T elephones support the RT P/SRTP Con trol Protocol (RTCP/SR TCP). The 9600 Series SIP IP T elephones do not support RSVP (Resource ReSerV ation Protocol). QoS The 9600 Series SIP IP T elephones support both IEE[...]

  • Page 41

    Voice Mail Integ ration Issue 2 December 2007 41 V oice Mail Integration 9600 Series SIP IP T elephones use the settings file to configure the Messages bu tton by setting the system pa rameter MSGNUM to any dialable string. MSGNUM exa mples are: ● a standard telephone number the te lephone sh ould di al to acce ss your voice mail system, such as [...]

  • Page 42

    Communication Manager Administration 42 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Conferencing Call Considerations Unlike 9600 H.323 IP T elephones, the 9600 Series SIP IP T elephones conference operatio n is controlled locally by the phone and is not af fected by the settings Abort Conference Upon Hang-up, No Dial T one Con[...]

  • Page 43

    Telephone Administration Issue 2 December 2007 43 Call Forward Deactivation FNU Call Forward Unconditional X (non-Avaya environment) Call Hold X Call Management - incoming, outgoing call screening X Call Park and Unpark FNU Call Pick-Up Group FNU Call Pickup Directed FNU Call Pickup Extended Group FNU Calling Party Number Block/Unblock FNU Consulta[...]

  • Page 44

    Communication Manager Administration 44 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 CM/SIP IP T elephone Configuration Requirement s This section refers to Communication Manager (CM) administration on the Switch Administration T e rminal (SA T) or by A vaya Site Administration. The system wide CM form and the particu lar page [...]

  • Page 45

    CM/SIP IP Telephone Configuration Requireme nts Issue 2 December 2007 45 T able 8: CM/SIP Configuration Requirement s T ask/Form Command Field(s) Va l u e ( s ) IP Network Region RTCP Report Period (secs) SIP telephones have a fixed reporting period. Note that this parameter is only displayed if "Use De fault Server Parameters?" is set to[...]

  • Page 46

    Communication Manager Administration 46 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 After defining th e F ACs, define the FNEs not provisioned by CM feature buttons using the command change off-pbx-telephon e feature-name- extens ions Used to support both OPS and Extension to Cellular . Set the appropriate service permission s[...]

  • Page 47

    CM/SIP IP Telephone Configuration Requireme nts Issue 2 December 2007 47 Continue adding sta tion information for the SIP phone using the S tation form (page 2) add station xxxxxx (where xxxxxx represents the extens ion nu m ber) Bridged Call Alerting Set to "y" if the extension for this SIP telephone will have a "bridged" appea[...]

  • Page 48

    Communication Manager Administration 48 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Administering S t ations This section refers to Communication Manager (CM) administration on the Switch Administration T e rminal (SA T) or by A vaya Site Administration. Administer the following items on the S tation form, sample screens of wh[...]

  • Page 49

    Administering Stations Issue 2 December 2007 49 Administering Features The following buttons can be a dministered for a 9600 Series SIP IP T elephone, unless otherwise noted: Administrable S t ation Features Feature Administration Notes Audix One-T ouch Recording Auto Callback Autodial Bridged Call Appearances Busy Ind icator Call Appearances Call [...]

  • Page 50

    Communication Manager Administration 50 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 For additional inf ormat ion ab out ad ministeri ng A vaya Communication M anager for 9600 Series SIP IP T elephones, see the following Avaya documents, availa ble on the A vaya Support Web site: ● Administrator Guide for A vaya Communication[...]

  • Page 51

    Issue 2 December 2007 51 Chapter 5: SIP Enablement Services (SES) Administration Introduction SIP Enablement Services (SES) software resides on the SIP Proxy server and provides most of the features and functionality to SIP tel ephones.This chapter desc ribes using the SES Web browser to configure SES for use wi th 9600 Series SIP IP T elephones. A[...]

  • Page 52

    SIP Enablement Services (SES) Administration 52 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 9. Click Continue . The Add Media Server Extension p age displays. 10. In the Extension field, enter the same extension you entered on page 1 of the Communication Manager S tation form. Th is st ep links the extension recorded in A vaya[...]

  • Page 53

    Issue 2 December 2007 53 Chapter 6: Server Administration Sof tware Checklist Ensure that you own licenses to use the DHCP , HTTP , and HTTPS server sof tware. Note: Note: Y ou can install the DHCP and HTTP server software on the same machine. ! Import ant: Important: The firmware in the 9600 Series SIP IP T e lephones reserves IP Addresses of the [...]

  • Page 54

    Server Administration 54 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ! Import ant: Important: An IP telephone cannot func tion without an IP Address. The failure of a DHCP server at boot time leaves all the af fected telephones unusable. A user can manually assign an IP Address to an IP telephone. When the DHCP server finally [...]

  • Page 55

    DHCP Server Administration Issue 2 December 2007 55 T able 9: Parameters Set by DHCP Parameter Description HTTPDIR S pecifies the path name to prepend to all file names used in HTTP GET operations during st artup. (0 to 127 ASCII characters, no sp aces.) T he command is “ SET HTTPDIR myhttpdir ”. The p ath (relative to the root of the HTTP file[...]

  • Page 56

    Server Administration 56 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 DHCP Generic Setup This document is limited to describing a generic a dministration that works with the 9600 Series SIP IP T e lephones. Three DHCP software alternatives are common to W indows operating systems: ● Windows NT ® 4.0 DHCP Server ● Windows 2[...]

  • Page 57

    DHCP Server Administration Issue 2 December 2007 57 - Option 42 - SNTP Serv er . This option specifies a list of IP Addresse s indicating NTP servers available to the telephone. List servers in the order of p r eference.The minimum length is 4, and the length must be a multiple of 4. - Option 51 - DHCP lease time . If this option is not received, t[...]

  • Page 58

    Server Administration 58 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 - Option 57 - Maximum DHCP message size . - Option 58 - DHCP lease renew time . If not received or if this value is gre ater than t hat for Op tion 51, the default va lue of T1 (renewal timer) is used as per IETF RFC 2131, Section 4.5 , listed in Related Docu[...]

  • Page 59

    DHCP Server Administration Issue 2 December 2007 59 In T able 10 , the 9600 Series IP T elephone sets the system values to the DHCP ACK message field values shown. Windows NT 4.0 DHCP Server V erifying the In st allation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed. 1. Select Start --> Settings --[...]

  • Page 60

    Server Administration 60 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Creating a DHCP Scope for the IP T elephones Use the following procedure to create a DHCP scope for the IP telephones. 1. Select Start --> Programs --> Admin T ools --> DHCP Manager . 2. Exp and Local Machine in the DHCP Servers window by double clic[...]

  • Page 61

    DHCP Server Administration Issue 2 December 2007 61 Editing Custom Options Use the following procedure to edit custom options. 1. Highlight the newly created scope. 2. Select DHCP Options --> Default s in the menu. 3. Click the New button. 4. In the Add Option T ype dialog box, enter an appropriate cu stom option name, for example, “9600OP TIO[...]

  • Page 62

    Server Administration 62 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Activating the Leases Use the following procedure to activate the lea ses. ● Click Activate under the Scope menu. The light-bulb icon for the scope lig hts. V erifying Y our Configuration This section describes how to verify that the 96XXOPTIONs are correct[...]

  • Page 63

    DHCP Server Administration Issue 2 December 2007 63 Windows 2000 DHCP Server V erifying the In st allation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed. 1. Select Start --> Program --> Administrative T ools --> Computer Management . 2. Under Services and Applica tions in the Computer Managem[...]

  • Page 64

    Server Administration 64 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 9. Exclude any IP Addresses in the range sp ecified in the previous step that you d o not want assigned to an IP telephone. a. In the St art Address field under Exclusion Range , enter the first IP Address in the range you want to exclude. b. In the End Addre[...]

  • Page 65

    DHCP Server Administration Issue 2 December 2007 65 Adding DHCP Options Use the following procedure to add DHCP op tions to the scope you created in the previous procedure. 1. On the DHCP window , right-click the Scope Options fold er under the scope you created in the last procedure. A drop-down menu displays. 2. In the lef t pane of th e DHCP win[...]

  • Page 66

    Server Administration 66 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 HTTP Generic Setup Y ou can store the same binary file, script file, and settings file on an HTTP server as you can on a TFTP server . TFTP is not supported for 9 600 Series SIP IP T elephones. With proper administration, the telephone seeks out and uses th a[...]

  • Page 67

    Issue 2 December 2007 67 Chapter 7: T elephone Sof tware and Binary Files General Download Process The 9600 Series SIP IP T elephones download script files, binary files, and set tings files from either an HTTP or HTTPS server . The HTTPS server applies only if the server support s T ransport Layer Security (TLS) encryption. Note: Note: The script [...]

  • Page 68

    Telephone Software an d Bina ry Files 68 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 9600 Series SIP IP T elephone Script s and Binary Files Choosing the Right Binary File and Upgrade Script File The softwa re releases containin g the files needed to operate the 9 600 Series IP T elephones are bundled together . Y ou download [...]

  • Page 69

    9600 Series SIP IP Telephon e Scripts and Binary Files Issue 2 December 2007 69 Upgrade Script File An upgrade script file named 96xxupgrade.txt , tells the IP telephone wh ether the telephone needs to upgrade sof tware. The 9600 Series SIP IP T elephones attempt to read this file whenever they reset. The up grade script file also points to the set[...]

  • Page 70

    Telephone Software an d Bina ry Files 70 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ● Conditionals, of the form IF $name SEQ string GOT O tag . Conditionals cause the Goto command to be processed if the value of name is a case-insensitive equivalent to string . If no such name exist s, the entire conditional is ignored . Th[...]

  • Page 71

    9600 Series SIP IP Telephon e Scripts and Binary Files Issue 2 December 2007 71 Note: Note: The following is intended only as a simple example. Y our settings will vary from the settings shown. This sample assu mes specification of a DNS Server , identifying SIP-specific settings, and setting the time/ date. SET DNSSRVR ”dn sexample.yourco.com”[...]

  • Page 72

    Telephone Software an d Bina ry Files 72 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The GROUP System V alue Y ou might have different communities of users, all of which have the same telephone model, but which require dif ferent administered settings. F or example, you might want to group users by time zones or work activitie[...]

  • Page 73

    Issue 2 December 2007 73 Chapter 8: Administering T elephone Options Administering Options for the 9600 Series SIP IP T elephones This chapter explains how to change p arameters by means of the DHCP or HTTP servers. In all cases, you are setting a system paramet er in the telephone to a desired value. Ta b l e 1 1 list s: ● the parame ter names, [...]

  • Page 74

    Administering Telephone Opt io ns 74 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ! Import ant: Important: PROCPSWD is likely stored on the server “in the clear” and is sent to the telephone in the clear . Therefore, do not consider PROCPSWD as a high-security technique to inhibit a so phisticated user from obtaining access[...]

  • Page 75

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 75 CALL_TRANSFER_ MODE 0 When ENABLE_A V A Y A_ENVIRONMENT=0, this parameter ind icates how transfers are performed: 0 = attended transfer 1 = unattended transfer CALLFWDADDR " " (Null) The URI to which calls are forwarded in 3rd p arty (non-Avaya ) environ[...]

  • Page 76

    Administering Telephone Opt io ns 76 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 COUNTRY USA Country of operation for specific dial tone genera tion. COVERAGEADDR " " (Null) The URI to which call coverage is sen t to in 3rd party (non-Avaya ) environments only . CURRENT_SKIN " " (Null) D efines if a custom [...]

  • Page 77

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 77 DOT1XEAPS MD5 S pecifies the EAP authent ication method(s) to be used with IEEE 802.1X. Comma-separated list of key words defining EAP methods. In SIP Release 2.0, this value is restricted to a single EAP method. V alid values are either "MD5" or "T[...]

  • Page 78

    Administering Telephone Opt io ns 78 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 DSTSTOP 1SunNov2L Used to identify stop date for automatic change to Daylight Saving T ime. Defaul t string length with a format of either odddmmmht or Dmmmht , wh ere: o = one character representing an ordinal adjective of "1" (first), [...]

  • Page 79

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 79 ENABLE_G71 1U 1 Enable or disable G71 1U codec capability of the phone. If the parameter is set to 1, the p hone includes G71 1U capability in an outbound INVITE request, and accept s G71 1U when received in an incoming INVITE request. V alues are 0=disabled; 1=en[...]

  • Page 80

    Administering Telephone Opt io ns 80 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ENABLE_REDIAL_LIST 1 Enables or disables the cap ability to redial out of a list of recently dialed numbers instead of perf orming last number redial. V alues are 0=di sabled (last number redial only is offered to the user); 1=enabled (user can se[...]

  • Page 81

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 81 HTTPEXCEPTION DOMAINS " " (Null) Domains to be excluded for SCEP . S tring representing zero or one domains in a URL o f 0 to 255 characters in dotted decimal or DNS name format with multiple domains delimited by commas. HTTPPOR T 80 De stination TCP por[...]

  • Page 82

    Administering Telephone Opt io ns 82 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 L2QVLAN n/a 802.1Q VLAN Identifier (0 to 4094). Null (" ") is not a valid value and the value cannot cont ain spaces. This parameter is pre served in RAM wh ich su rvives rese t and stored to flash (as L2QVLAN_INIT) only upon successful [...]

  • Page 83

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 83 LOG_CA TEGORY Co mma-separated list of keywords in st andard string format representing logging categories (SW modules o r functions to be included in lower level logging). Logging implementation blocks all traces at level "W arning" or lower , unless th[...]

  • Page 84

    Administering Telephone Opt io ns 84 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 MUSICSRVR List of Music-on-Hold Server IP or DNS address(es). Used to retrieve "Music on hold" for au dio streams of sessions put on hold (in case of several entries first address always first, etc.). In some third-party proxy environmen[...]

  • Page 85

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 85 MYCERTW AIT 1 Flag defining phone's behavior when pe rforming certificate enrollment. V alues are: 0=wait until a certificate or a denial is received or a pending notification is received 1=periodical check in the background NETMASK 0.0.0.0 IP subnet mask. Ra[...]

  • Page 86

    Administering Telephone Opt io ns 86 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 PHNNUMOFSA " " (Null) When ENABLE_A V A Y A_ENVIRONMENT=0, this value sets the number o f Session Appearances. PHY1ST A T 1 Ethernet line interface setting (1=auto-ne gotia te, 2=10Mbps half-dup lex, 3=10Mbps full-d uplex, 4=100Mbps half[...]

  • Page 87

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 87 PRESENCE_SERVER " " ( Null) List of Presenc e Server IP or DNS address(es). This value is used to access the server for presence indications (in case of se veral entries first address always first, etc.). In some environment s the SIP proxy/ registrar ma[...]

  • Page 88

    Administering Telephone Opt io ns 88 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 PROVIDE_EXCHANGE_ CALENDAR 1 Flag to define whether or not menu item(s) for MS Exchange® Calendar integration are pr ovided to the user . V alues are 0=off, 1=o n. If disabled, the menu item in Options&Settings sub-menu to select access to MS[...]

  • Page 89

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 89 RTCPCONT 1 Enables/disables the R TCP in parallel to RTP audio streams. V alues are 0=RTCP disab led, 1=RTCP enabled. RTCPMON " " (Null) RTCP Monitor IP or DNS address to be used as destination for RTCP mon itoring. Zero to 255 characters: zero or one IP[...]

  • Page 90

    Administering Telephone Opt io ns 90 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 SIP_PORT_SECURE 5061 Default SIP port (for secure message tra nsfer via TLS). V alues range from 1024 - 65535. SIPCONFERENCECONTI NUE 0 When the ENABLE_A V A Y A_ENVIRONMENT parameter is 0 (non-Avaya environment) and the telephone initiating the c[...]

  • Page 91

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 91 SKINS " " (Null) Applicable to the SIP 9640 IP T elephone only . Represents a list of skin information tuples. Ea ch skin information is a pair of {skin label, skin URL} dat a. Each skin tuple is delimited by commas. Each skin tuple contains skin label ([...]

  • Page 92

    Administering Telephone Opt io ns 92 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 TCP_KEEP_ALIVE_TIME 60 This time interval is the time 9600 Series SI P IP T elephones will wait before send ing out a TCP keep-alive message (TCP ACK message) to the far-end . The time is controlled by the system's TCP/IP st ack. The timer is[...]

  • Page 93

    Administerin g Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 93 VU_MODE 0 Visiting User mode. Determines, if and how the telephone supports V isiting User capabilities: 0 = Off; the tele phone operates "normally" and "V isiting User" has no essential imp a ct for normal operation. 1 = Optional; the telephon[...]

  • Page 94

    Administering Telephone Opt io ns 94 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Note: Note: T able 1 1 applies to all 9600 Series SIP IP T elephones. Certain 96 00 SIP IP T elephones might have addi tional, optional info rmation that you can administer . For more information, see Chapter 8: Administering T elephone Options . [...]

  • Page 95

    VLAN Considerations Issue 2 December 2007 95 VLAN Detection The Ava ya IP T elephones support automatic detection of the con dition where the L2QVLAN setting is incorrect. When VLAN tagging is enabled (L2Q= 0 or 1) initially the 9600 Series SIP IP T elephone transmits DHCP messages with IEEE 802.1Q t agging and the VLAN set to L2QVLAN. The telephon[...]

  • Page 96

    Administering Telephone Opt io ns 96 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Another system value you can a dminister is VLANTEST . VLANTEST defines the number of seconds the 9600 IP Series T elephone wa its for a DHCPOFFER message when using a non-zero VLAN ID. The VLANTEST default is “ 60” seconds. Using VLANTEST ens[...]

  • Page 97

    VLAN Considerations Issue 2 December 2007 97 T able 12: VLAN Separation Ru les If Then VLANSEP is “0”, OR the telephone is not taggin g frames, OR the telephone is tagging fra mes with a VLAN ID equal to PHY2VLAN. Frames received on the secondary Ethernet interface will not be changed before forward ing. For example, tagging is n ot added or re[...]

  • Page 98

    Administering Telephone Opt io ns 98 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 DNS Addressing The 9600 Series SIP IP T elephones support DNS addresses and dotted decimal addresse s. The telephone attempt s to resolve a non-ASCII-encoded dotted decima l IP Address by checking the content s of DHCP Option 6. See DHCP Generic S[...]

  • Page 99

    IEEE 802.1X Issue 2 December 2007 99 802.1X Pass-Through and Proxy Logoff 9600 Series SIP IP T elephones with a secondary Ethernet interface support p ass-through of 802.1X packet s to and from an attached PC. This enab les an attached PC running 802.1X supplicant software to be authenticated by an Ethernet da ta switch. The SIP IP T elephones supp[...]

  • Page 100

    Administering Telephone Opt io ns 100 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 transmitting a response that did not cont ain an identity or a password, an 80 2.1X Failure interrupt screen is displayed. When a telephone is inst alled for the first time and 802.1x is in effect, t he dynamic address process prompt s the instal[...]

  • Page 101

    Link Layer Discovery Protocol (L LDP) Issue 2 December 2007 101 Link Layer Discovery Protocol (LLDP) Link Layer Discovery Protocol (LLDP) is an o pen st and ards layer 2 protocol IP T elephones use to advertise their identity and cap abilities and to receive administration from an LLDP server . LAN equipment can use LLDP to manage pow er , administ[...]

  • Page 102

    Administering Telephone Opt io ns 102 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Basic Optional Syste m Name The Host Name sent to the DHCP server in DHCP option 12. Basic Optional System Capabilities Bit 2 (Bridge) will be se t in the System Capabilities if the teleph one has an internal Ethernet switch. If Bit 2 is set in E[...]

  • Page 103

    Link Layer Discovery Protocol (L LDP) Issue 2 December 2007 103 On receipt of a LLDPDU message the A vaya IP T elephones will act on these TL V elements. Avaya Proprietary PoE Conservation Level Support Provides Power Conservation abilities/settings, T ypical and Maximum Power values. OUI = 00-40-0D (hex), Su btype = 1. Current conservation level=P[...]

  • Page 104

    Administering Telephone Opt io ns 104 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 T able 14: Impact of T L Vs on System Parameter V alues System Parameter Name TL V Name Imp act PHY2VLAN IEEE 802.1 Port VLAN ID System value changed to the Port VLAN identifier in the TL V . L2QVLAN and L2Q IEEE 802.1 VLAN Name The system value [...]

  • Page 105

    Visiting User Administration Issue 2 December 2007 105 V i siting User Administration A "visiting user" is anyone who logs into a 9600 Series SIP IP T elephone that is not his or her primary phone at the user ’s home location. This coul d mean that the visiting user can log into a telephone that is across the country from the hom e loca[...]

  • Page 106

    Administering Telephone Opt io ns 106 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ● The telephone will un-register if it is a visi ting user telephone. But t hat telephone will become registered inactive if it is the primary telephone. Set the VU_MODE configuration p arameter value in the settings file to determine the visit[...]

  • Page 107

    Local Administrative (Craft) Op ti ons Using the Telephone Dialpad Issue 2 December 2007 107 Local Administrative (Craf t) Options Using the T elephone Dialp ad The A vaya one-X™ Deskphone Edition for 9600 Series SIP IP T elephones Installatio n and Maintenance Guide details how to use Craft local procedures at the telephone for administration. T[...]

  • Page 108

    Administering Telephone Opt io ns 108 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Administrators can specify from one to four lan guages per telephone to replace En glish. End users can then select which of those lang uages they want their telephone to display . All downloadable language files cont ain all the information need[...]

  • Page 109

    Enhanced Local Dialing Issue 2 December 2007 109 The system values relevant to the Enhanced Dialing Feature are: ● ENHDIALST A T - Enhanced dialin g status. If set to “1” the enhance d local dialing feature is partially enabled, meaning dialing rule s do not appl y to dialing from the Cont acts list. If set to "2" the enhanced local[...]

  • Page 110

    Administering Telephone Opt io ns 110 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Enhanced Local Dialing Requirement s The enhanced local dialing feature is in vok ed when all the following conditions are met: ● An application on a 9600 Series IP T elephone obtains or otherwise identifies a character string as containing a t[...]

  • Page 111

    Issue 2 December 2007 111 Chapter 9: Administering Applications and Options Customizing T elephone Applications and Options This chapter covers configuration option s for activating/deactivating options and applications. The 9600 Series SIP IP T elephones offer the us er numerous applications like Conta cts, Call Log, Redial, and so on. Each of th [...]

  • Page 112

    Administering Applications and Optio ns 112 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Note: Note: T o facilitate administration of applicat ion-related p arameters, the 9600 Serie s (both SIP and H.323) and 4600 Series IP T elephones use the same 46xxsettings.txt file. A vaya “A” Menu Administration The A (Ava ya) Menu i[...]

  • Page 113

    Avaya “A” Menu Administration Issue 2 December 2007 113 Deskphone Edition for 9600 IP T elephones Application Programmer Interface (API ) Guide (Document Number 16-600888). In addition to WMLHOME, other browser-related configuration p aramete rs which can be set using the 46xxsettings.txt file (as applicable to your environment) are: ● WMLEXC[...]

  • Page 114

    Administering Applications and Optio ns 114 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 115

    Issue 2 December 2007 115 Appendix A: Glossary of T erms 802.1D 802.1Q 802.1Q defines a layer 2 frame structu re that support s VLAN identification and a QoS mechanism usually referred to as 802.1D. 802.1X Authentication method for a protocol req uiring a network device to auth enticate with a back-end Authentication Serve r before gaining network [...]

  • Page 116

    Glossary of Terms 116 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 HTTPS A secure version of HTTP . IETF Internet Engineering T ask Force, the organization that produces st andards for communications on the internet. LAN Local Area Network. LLDP Link Layer Discovery Protoc ol. All IP telephones with an Ethernet interface suppor[...]

  • Page 117

    Issue 2 December 2007 117 SES SIP Enablement Services, the A vaya solution for SIP telephony with A vaya Communication Manager . Signaling Channel Encryption Encryption of the signaling protocol exchanged betwe en the IP telephone and the call server . Signaling channel encryption provides additional security to the security provided by channel enc[...]

  • Page 118

    Glossary of Terms 118 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 119

    Issue 2 December 2007 119 Appendix B: Related Document ation IETF Document s IETF documents provide st an dards releva nt to IP T elephony and are available for free from the IETF Web site: http://www .ietf.org/rfc.html . ITU Document s Access the ITU Web site for more information about ITU guidelines a nd documents, available for a fee from the IT[...]

  • Page 120

    Related Documentation 120 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0[...]

  • Page 121

    Issue 2 December 2007 121 Appendix C: Sample S t ation Forms Use the sample screens that follow as guid elines for telephone setu p. Figure 1: St ation Form - Basic T elephone Information add station next Page 1 of X STATIO N Extension: Lock M essages? n BCC: 0 Type: Securi ty Code: TN: 1 Port: Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 [...]

  • Page 122

    Sample Statio n Forms 122 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 2: St ation Form - Feature Options change station nnnn Page 2 of X STATION FEATURE OPTIONS LWC Reception? spe Auto Select Any Idle Appearance? n LWC Activation? y Coverage Msg Retrieval? y LWC Log External Calls? n Auto Answer: no ne CDR Privacy? n Da[...]

  • Page 123

    Issue 2 December 2007 123 Figure 4: St ation Form -Site Dat a, Feature Button Assignment s, V oice Mail # add station nnnn Page 4 of X STATION SITE DATA Room: _______ Headset? n Jack: ___ Speaker? n Cable: ___ Mounting: d Floor: _______ Cord Length: 0_ Building: _______ Set Color: _____ ABBREVIATED DIALING List1: ________ List2 : _________ List3: _[...]

  • Page 124

    Sample Statio n Forms 124 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 6: SIP Feature Options change station nnnn Page 5 of x STATION SIP Feature Options Type of 3PCC Enabled: none Figure 7: Feature-Re lated System Parameters Form change system-parameters features page 11 of x FEATURE-RELA TED SYSTEM PARAMETERS CALL CENT[...]

  • Page 125

    Issue 2 December 2007 125 Figure 8: IP Address Mapping Form change ip-network-map Page 1 of X IP ADDRESS MAPP ING Emergency S ubnet 802.1Q Location FROM IP Address (TO IP Address or Mask) Region VLAN Extension 1.__2.__3.__0 1.__2.__3.255 24 __1 ___3 ________ 1.__2.__4.__4 1.__2.__4.__4 32 __2 ___0 ________ 1.__2.__4.__5 1.__2.__4.__5 __ __3 ___0 __[...]

  • Page 126

    Sample Statio n Forms 126 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 10: IP Network Region (p age 2) change ip-network-region n Page 2 of x IP NETWORK REGION INTER-GATEWAY ALTERNATE ROUTING/DIAL PLAN TRANSPARENCY Incoming LDN Extension: Conversion to Full Public Number - D elete: ___Insert: ___ Maximum Number of Trunks[...]

  • Page 127

    Issue 2 December 2007 127 Figure 12: IP Codec Set Form change ip-codec-set n Page 1 of x IP Cod ec Set Codec Set: 1 Audio Silence Fra mes Packet Codec Suppression Per Pkt Size (ms) 1: G.711MU y 3 30 2:_______________ _ _ 3:_______________ _ _ 4:_______________ _ _ 5:_______________ _ _ 6:_______________ _ _ 7:_______________ _ _ Media Encryption: 1[...]

  • Page 128

    Sample Statio n Forms 128 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 14: Inter Network Region Connection Mana gement screen change ip-network-region n Page 3 o f x Inter Network Reg ion Connection Management src dst codec direct Total Video Dyn rgn rgn set WAN WAN-BW limits N orm Prio Shr Intervening-regions CAC IG AR [...]

  • Page 129

    Issue 2 December 2007 129 Figure 16: IP-Options System Parameters Form display system-parameters ip-options Page 1 of x IP-OPTIONS S YSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHO LDS Roundtrip Propagation Delay (ms) High: 800 Low: 400 Packet Loss (%) High: 40 Low: 15 Ping Test Interv al (sec): 20 Number of Pings Per Measurement Interval: 10 [...]

  • Page 130

    Sample Statio n Forms 130 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 18: Class of Restriction screen (p age 1) change cor n Page 1 of x CLASS O F RESTRICTION COR Number: n COR Description: superviso r FRL: 0 APLT? y Can Be Service Observed? n Calling Party Restriction: none Can Be A Service Observer? y Called Party Res[...]

  • Page 131

    Issue 2 December 2007 131 Figure 20: Class of Restriction screen (p age 3) hange cor nn Page 3 of x CLASS OF RESTR ICTION SAC/CF Override by Team Btn? n SAC/CF Override Protection for Team Btn? n (NOTE: Use pages 4 to 13 to assign up to 995 CORs.) Figure 21: Class of Restriction screen (p age 4) change cor nn Page 4 of x CLASS OF RESTR ICTION CALLI[...]

  • Page 132

    Sample Statio n Forms 132 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 22: System Parameters Customer-Options (Optiona l Features) screen display system-parameters customer-o ptions Page 1 of x OPTI ONAL FEATURES G3 Version: V12 123456789012 Software Package: Standard Location: 2 RFA System ID (SID): Platform: 2 RFA Modu[...]

  • Page 133

    Issue 2 December 2007 133 Figure 24: System Parameters Customer-Options (Optiona l Features) screen display system-parameters customer-o ptions page 3 of x OPTIONAL FE ATURES Abbreviated Dialing Enhanced Li st? Audible Message Waiting? Access Security Gateway (AS G)? Authorization Codes? Analog Trunk Incoming Call ID? CAS Branch? A/D Grp/Sys List D[...]

  • Page 134

    Sample Statio n Forms 134 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 26: System Parameters Customer-Options (Optiona l Features) screen display system-parameters customer-o ptions page 5 of x OPTI ONAL FEATURES Multinational Locat ions? Station and Trunk MSP? n Multiple Level Precedence and Preemp tion? Station as Virt[...]

  • Page 135

    Issue 2 December 2007 135 Index Index Numerical 802.1X . . . . . . . . . . . . . . . . . . . . . . 98 802.1X Pass-Through and Proxy Logo ff . . . . . . . 99 802.1X Supplicant Operation . . . . . . . . . . . . 99 9600 Series IP Telephone s Administration Alternatives and Options . . . . . 17 General . . . . . . . . . . . . . . . . . . . . 15 Initial[...]

  • Page 136

    136 960 0 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Index E Emergency Number Administra tion . . . . . . . . . 106 Enhanced Dialing Procedures . . . . . . . . . . . 108 Enhanced Local Dialing . . . . . . . . . . . . . . 108 Enhanced Local Dialing Req uirements . . . . . . . 11 0 Error Conditions . . . . . . . . . . . . . . . . . [...]

  • Page 137

    Issue 2 December 2007 137 Index R Registration and Authentication . . . . . . . . . . . 35 Related Documentation . . . . . . . . . . . 11 9 , 121 Reliability and Perfo rmance . . . . . . . . . . . . . 29 Requirements . . . . . . . . . . . . . . . . . . . 15 Call Server . . . . . . . . . . . . . . . . . . . 37 Hardware . . . . . . . . . . . . . . . [...]

  • Page 138

    138 960 0 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Index[...]