Avaya Definity Callmaster II manual

DEFINITY ® CAL LMASTER ® II and CAL LMASTER ® III V oice T erminals User and Installation In s t ructions A T& T 55 5-015 -168 COMCOD E 107 31965 9 Issue 1, August 199 4[...]

WARRANTY All terms and conditions specified in your agreement with AT&T apply. NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may[...]

HEARING AID COMPATIBILITY This terminal is compatible with inductively coupled hearing aids as prescribed by the Federal Communications Commission. INTERFERENCE WARNING INFORMATION - Part 15 of FCC Rules Federal Communications Commission (FCC) Rules require that you be notified of the following: This equipment has been tested and found to comply wi[...]

IMPORTANT SAFETY INSTRUCTIONS Only the most careful attention has been devoted to quality standards in the manufacture of your new voice terminal. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please carefully read the helpful tips listed below and on the next page. These suggestions will enable you to[...]

Service 1 Before cleaning, unplug the voice terminal from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 2 Unplug the voice terminal from the modular wall jack and refer servicing to qualified service personnel when these conditions exist: If liquid has been spilled into the voice terminal If t[...]

Contents Your CALLMASTER  Voice Terminal …………… ………………6 The Headset (or the Handset) ……… …………………… ………6 The Recorder Interface ………… ………………… ………………7 Organization of This Guide ……… ………………… ………………7 Conventions ……………………?[...]

Your CALLMASTER Voice Terminal The AT&T CALLMASTER  voice terminals referred to in this manual include the CALLMASTER II and the CALLMASTER III models. Both of these voice terminals have been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of DEFINITY Generic 1, Generic 2, and Generic 3. The[...]

If you have both a handset and a headset plugged into a CALLMASTER voice terminal, you may want to unplug the handset when you are not using it, since it can pick up nearby noises (such as papers being shuffled) which may be heard over the headset. THE RECORDER INTERFACE The CALLMASTER II with Recorder Interface is designed for recording calls on a[...]

CONVENTIONS The following conventions are used in the procedures: xxxxx This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red appearance light and a green status light and is labeled with an extension number (shown as xxxxx ). Feature Each of these boxes represents a button to w[...]

Feature Descriptions Familiarize yourself with your CALLMASTER voice terminal and its many features by reviewing Figure 1 below and the feature explanations on the following pages. Drop Test Volume 12 3 45 6 78 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ * O # Oper Conference Transfer Hold Select Mute Message Mute Select Button Message Light 6 Call Appeara[...]

Starting at the top left of Figure 1 and continuing clockwise: Message Light A red light which goes on steadily when a message has been left for you. Drop/Test Button For disconnecting from a call or dropping the last party added to a conference call. When used with Select , you can perform a self-test of your voice terminal lights and tone ringer.[...]

Adjunct Jack (on bottom of voice terminal) This jack is used to connect compatible adjunct equipment, such as an S101A or S201A Speakerphone, a 507A Adapter, or a 500A Headset Adapter, to your voice terminal. The jack is labeled . Mute Button For turning off the voice transmitter in the headset or handset so the other person cannot hear you. Volume[...]

Headset Jacks FIGURE 2 The headset jacks on the side of the CALLMASTER On both sides of the CALLMASTER (II and III) voice terminals, as shown in Figure 2 above, there is a set of headset jacks. Use these jacks for connecting a headset to your CALLMASTER set. NOTE: Two headsets plugged into the sides of the CALLMASTER can be used simultaneously. If [...]

Installation Use the following procedures to install your CALLMASTER voice terminal. IMPORTANT: ‘‘DEFINITY CALLMASTER II and CALLMASTER III Instructions for Programming the Options,’’ 555-015-169, is a brief set of instructions which includes procedures for setting the display for 1 or 2 lines and for controlling the Mute button. For the CA[...]

ORDERABLE EQUIPMENT The following equipment can be ordered by using the appropriate Comcode: Orderable Equipment ITEM COMCODE CALLMASTER II Voice Terminal (with Recorder Interface) Black 106693294 Misty Cream 106693302 White 107316960 CALLMASTER III Voice Terminal (without Recorder Interface) Black 107316978 Misty Cream 107316994 White 107316986 Li[...]

Orderable Equipment (continued) ITEM COMCODE Handset D-Kit #182835 (white) 107318438 Handset cradle * 847278603 Thumbscrew * 847278611 Handset K2G2 * 107244352 Handset cord H4DU * 105635429 PJ327 Adapter * 407128354 Power module KS22911 L2 405331711 400B2 Adapter 104152558 Power cord (7-foot 2-pronged D6AP87 modular cord) 102937620 * This piece of [...]

Line Cord Routing LINE Jack Adjunct Jack Adjunct Jack Routing Channel Channel FIGURE 3 The LINE jack, adjunct jack, and routing channels Important Notes on Installation The total distance between the CALLMASTER II voice terminal with Recorder Interface and the recording device should not exceed 200 feet. The distance between the CALLMASTER II or CA[...]

DCP Line Interface The DCP line interface is a standard D8W 8-wire modular cord. One pair is used for balanced digital transmission to the PBX switch; another pair is used for balanced digital reception from the PBX switch. A third pair in the 8-wire modular cord provides auxiliary power for the adjunct, and a fourth pair is used only by the CALLMA[...]

Figure 4 shows how a CALLMASTER II with Recorder Interface should be configured through the wall jack with the DEFINITY PBX, an adjunct power source, and the recording device. NOTE: Typically, a 104A wall jack is used in this type of configuration. 13[...]

CALLMASTER Adjunct Power PBX T wisted Pair Wire 4-Pair Cross Connect D8W Cord CALLMASTER V oice T erminal House Cable 104A W all Jack W-O (0D1) O-W (0D2) W-G (ID1) G-W (ID2) W-BR (P1-) BR-W (P2+) W-BL (REC1) BL-W (REC2) White Connecting Block, 1 10-T ype Blue Connecting Block, 1 10-T ype Recording Device FIGURE 4 Connecting the CALLMASTER II with R[...]

TESTING THE HEADSET OR HANDSET 1 If you are using a handset, use the installation instructions that come with the handset kit to install the handset cradle. 2 Plug in the headset or the handset, press a call appearance button, and listen for dial tone. If you do not hear dial tone, press another call appearance button. You may also want to check th[...]

Mute Button Designation Log In Release CALLMASTER Strips FIGURE 5 Inserting the designation strips 16[...]

Feature Procedures The following features can be used immediately. The procedures in this section give short, step-by-step instructions for using each of these features. For your convenience, beginning with the Conference feature, the features are listed alphabetically. GOING OFF-HOOK When the headset or handset is plugged into the terminal, it is [...]

DISCONNECTING FROM CALLS You can disconnect from a call in several ways: Press Release to disconnect from any type of call in approximately one-tenth of a second. This method is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedures sooner. You do not hear dial tone after you press [...]

CONFERENCE To add another party to an existing call Note: If your CALLMASTER voice terminal is connected to a DEFINITY Generic 1 or Generic 3, the conference call can include up to six parties. If your CALLMASTER is connected to a DEFINITY Generic 2, the conference can include up to three parties. (For a conference call of more than three parties, [...]

DROP To disconnect from an active 2-party call 1 Press Drop Test You hear dial tone NOTE: You may press Release instead of Drop Test to disconnect faster. However, if you press Release you will not hear dial tone. To drop the last party you added to a conference call 1 Press Drop Test Last party added to conference call is dropped; you and other pa[...]

MUTE To prevent the other party from hearing you 1 Press Mute Red light next to Mute goes on; other party cannot hear you 2 When you want to resume the conversation with the other party, press Mute again Red light next to button goes off; caller can hear you again NOTE: The Mute feature has no effect when an adjunct is active. Use the Mute feature [...]

Select Ring (and Ringer Volume) (Continued) You can raise or lower the volume of the tone ringer under the following conditions: The CALLMASTER is on-hook, and the headset is unplugged The voice terminal is off-hook on the external speakerphone A call is ringing at the voice terminal You are in the process of selecting a personalized ringing patter[...]

TRANSFER To send an existing call to another extension or outside number 1 Press Transfer Green light at call appearance flutters Present call is put on hold You are given a new call appearance, and you hear dial tone 2 Dial number where call will be transferred You hear ringback tone If the call is answered, remain on line and announce call if des[...]

Technical Description Physical Dimension and Weight The CALLMASTER voice terminal can only be desk-mounted; it cannot be wall-mounted. The CALLMASTER voice terminal measures 8.5 inches deep 11.0 inches wide 4.25 lbs Power Requirements The CALLMASTER voice terminal is line powered from the PBX switch. The CALLMASTER will operate in voltage ranges of[...]