Cisco Systems CP7962G manual

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GPickUp Answer a call that is ringin g in another group or on another l ine iDivert Send or redirect a call to a voice messaging sys tem Join Join together exis ting calls to create a conference Links V iew related Help topics Main Display the Help mai n menu MeetMe Host a Meet-Me conference call more Display add itional softkeys New Call Make a ne[...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Fe[...]

iv OL-19613-01 Switching Betwe en Multiple Call s 23 Switching an In-Progre ss Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Ca lls 29 Using Conference Features 29 Using Conference 29 Using Join 30 U[...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using a Handset, Headset, a nd Speakerphone 49 Using a Handset 49 Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerpho ne 51 Changing Pho ne Settings 52 Customizing Rings and Message Indicators 52 [...]

vi OL-19613-01 Understanding Additiona l Configuration Options 74 Troubleshootin g Your Phone 76 General Troubleshooting 76 Viewing Phone Admin istration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79[...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s ca pabilities, or refer to the table bel[...]

2 OL-19613-01 Finding Additional Information Y ou can access the most current Cisco Unified IP P hone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/ tsd_products_support_series_home.html Y ou can access the C isco website at this URL: http://www.cisco.com/ International Cisco websites ca n be[...]

Getting Started Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using External Devices The following information applies when you use external devices with the C isco Unified IP Phone: Cisco recommends the use of good qua lity external devices (such as headsets) that are shie lded[...]

4 OL-19613-01 Connecting Your Phone Y our system a dministrator will likely connect your new Cisco Un ified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC adaptor p ort (DC48V) 6 Handset port 2 AC-to-DC power supply 7 Headset port 3 AC power cord 8 Footstand [...]

Connecting Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Adjusting the Footstand T o change the angle of the pho ne base, adjust the footstand while pressing the footsta nd button. Adjusting the H andset Rest Cisco recommends adjusting the handset rest, partic ularly[...]

6 OL-19613-01 Cisco recommends the use of good qua lity external devices, for example, he adsets that are screened against unwanted radio frequency (RF) and audio freq uency (AF) signals. Dep ending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide v oice communication over the same data network that y our personal computer uses , allowing you[...]

8 OL-19613-01 Cisco Unified IP Phone 7942G 187004 4 5 6 7 9 10 11 12 13 14 15 16 13 8 2[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) and intercom lines [...]

10 OL-19613-01 Understanding Lines and Calls T o avoid confusion abou t lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Uni fied IP Phone 7942G supports one to two lines, depe[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding Line and Call Icons Y our phone displays icons to help you determine the call and line sta te. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line Y o[...]

12 OL-19613-01 Understanding Phone Screen Features This is what your main phone screen might look lik e with acti ve calls and several feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures. 1 Prim[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help sy stem. Help topic[...]

14 OL-19613-01 Understanding Feature Availability Depending on your phone system configuration, feat ures included in this Ph one Guide might not be available to you or might work differently on your phone. Contact your support desk or sy stem administrator for information about feature operation or availability . Y ou can access many features eith[...]

An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding SIP vs. SCCP Y our phone can be configured to work with one of two si gnaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator d[...]

16 OL-19613-01 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and serv ic es. Feature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Tips • Y ou can dial on-hook, w ithout a[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • Y our phone might be set up for international ca ll logging, which is in[...]

18 OL-19613-01 Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number , then enter the phone number . Prioritizing Critical Calls, page 44 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. Using Personal Directory on Your P[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Place a call using Fast Dial Note Befor e using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for more informa[...]

20 OL-19613-01 Answering a Call Y ou can answer a call by li fting the handset, or you can use other options if they are available on your phone. If you want to... Then.. . For more information, see... Answer with a wired headset Press , if unlit. Or , if is already lit, press Answer or (flashing). Note The ringing line is automatically selected. A[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, hang up. Here are some more d etails. Answer [...]

22 OL-19613-01 Using Hold and Resume Y ou can hold and resume calls. W hen you put a call on hold, the H old icon app ears on the right in the call information area and the correspondi ng line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another ph[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • The duration between Hold Reversion alerts is determined by your system administrator . Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute with the [...]

24 OL-19613-01 Switching an In-Progress Call to Another Phone Y ou can switch in-prog ress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone dis[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If your phone has on-hook transfer enabled, complete th e call by hanging up. •[...]

26 OL-19613-01 Sending a Call to a Voice Message System Y ou can use iD ivert to send an active, ringing, or on- hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to se nd the call to another party's voice message system. • If the call was originall y sent to someone [...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary . • Y ou can forward your calls to a trad itional ana[...]

28 OL-19613-01 When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. DND interaction with other types of calls incl udes: • DND does not affect intercom calls or non-intercom priority calls. • If both DND and auto-answer are enabled, only interco m calls will be auto-answered[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Making Conference Calls Y our Cisco Unified IP Phone allows you to talk si multaneously with multiple parties in a conference call. Using Conference Features Y ou can create a conference in various w ays, depe nd[...]

30 OL-19613-01 Using Join Join allows you to combine two or more existing calls to create a conference in whic h you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Join to complete the action. • When Join compl[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using cBarge Y ou can crea te a conference by using c Barge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number[...]

32 OL-19613-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom cal l to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows y[...]

Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • Y ou cannot place an intercom call on hold. Note If you log into your desk phone ev ery day usin g your Extension Mobility profil e, make sure that your system administrator configures y our Extension Mobilit[...]

34 OL-19613-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Depend[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone. Y ou mig ht use Call PickUp if you share call-[...]

36 OL-19613-01 Tips • If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). • If you press GPickUp or Group PickUp and enter a line number , your phone picks up the ringing call on that particular line (if av ailable). • If you have multiple lines and want[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Storing and Retrieving Parked Calls Y ou can park a call when you want to store the call so tha t you or someone else can retrieve it fro m another phone in the Cisco Unified Communicati ons Manager system (fo[...]

38 OL-19613-01 • Y our system administrator can assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module). • Y ou can dial directed call pa rk numbers if you d[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Sharing Call Information and Barging Phones that share a line each display i nformation about calls that are placed and received on the shared line. This information might include caller ID and call duration. [...]

40 OL-19613-01 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yoursel f to a call on a shared line. Tips • When you barge a call, other parties mi ght hear a beep tone announcing your presence. With cBarge, other parties hear a brief audi o interru ption and the phone screen changes to display co[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy fe ature to prevent others who share the line from viewing or barging (adding themselves to) you[...]

42 OL-19613-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view th e state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring . Y our system administrator determines wh[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls. Y our phone is capable of supporting[...]

44 OL-19613-01 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, ask your system administrato r . Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to you[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number , a verbal an[...]

46 OL-19613-01 Using Cisco Extension Mobility Cisco Extens ion Mobility (EM) allows y ou to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web-based settings. Y our system administrator must configure EM for you. [...]

Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • When calling Mobile V oice Access, you must ente r the number you are calling and your PIN if any of the following is true: – The number you are calling from is no t one of your remote destinations.[...]

48 OL-19613-01 – The number is not accurately matched in the Cisco Unified Communications Mana ger database; for example, if your number is 510- 66 6-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered a s 1-408-999-6666 in the database. • If you incorrectly enter any re quested informati on (su[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using a Handset, Headset, and Speakerphone Y ou can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another[...]

50 OL-19613-01 Using a Wirel ess Head set Refer to the wireless headset documentation for info rmation about usin g the wi reless headset’ s remote features. Also , check with your system adminis trator to be sure your phone is enabled to use a wireless headset with the wireless headset re mote hookswitch control feature. Using Wideband with your[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system a dministrator configures AutoAn[...]

52 OL-19613-01 Changing Phone Settings Y ou can customize your Cisco Unified IP Ph one by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates an in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. If you wa[...]

Changing Phone Se ttings Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Customizing the Phone Screen Y ou can adjust the charac teri stics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make [...]

54 OL-19613-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Call logs contain records of your missed, pla ced, and received calls. Y our phone administrator determines whether missed ca lls ar[...]

Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Dial from a call log (while not on another call) 1. Choose > Missed Calls , Placed Calls , or Received Calls . 2. Highlight a call record. Note If the Details softkey appears, th e call is the prima[...]

56 OL-19613-01 Tips • (SCCP and SIP phones) Y our phone might be set up fo r international call logging, w hich is indicated by a “+” symbol on the call log s, redial , or call directory entries. See your system administrator for more information. • (SCCP phones only) T o view the complete call record of a multiparty call (for example, of c[...]

Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to mo ve between input fields. Using Personal Direct ory on Your Phone The Personal [...]

58 OL-19613-01 Dial from a P A B entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) Delete a P AB entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Edit . 4. Press Delete . 5. Choose OK to confirm the deletion. Edit a P [...]

Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • Y our system administra tor can provide you with the user ID and PIN tha t you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount o[...]

60 OL-19613-01 Accessing Voice Messages T o access voice messages , use the Messages button Note Y our company determines the voic e messag e service that your phone system u ses. For the mo st accurate and detailed information, refer to th e documentation that ca me with your voice message system. If you want to... Then... Set up and personalize y[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer . Y ou can [...]

62 OL-19613-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in. See Accessing Your User Options Web Pages, page 61 . Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Delete a P AB entry 1. Search for a P AB e ntry . 2. Select one or more entries. 3.[...]

64 OL-19613-01 Tips • Y ou can create up to 5 00 Fast Dial and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fa st Dial entries are labeled “raw” in the User Options web pages a nd do not display a co nfigurable text label. Using the Address Book Synchronization Tool Y ou can use the Address Book Sy[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Setting Up Speed Dials on the Web Depending on configuration, your phone can support severa l speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note For help using sp[...]

66 OL-19613-01 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings). Y ou must first subscr ibe to a phone service before a ccessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choo[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Add a service to an available programmable phone button 1. Choose User Options > Dev[...]

68 OL-19613-01 Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility o r Personal Directory on your p hone. Use your password to log in to your User Options web pages and Cisco W e bDialer on your personal computer . For more information, ask your system admi[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Change the audible voice message indica tor setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than on[...]

70 OL-19613-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, y ou must add your mobile phone and other phones that you want to use to make and receive calls using the same di rectory numbers as your desk phone. These phones are called remote destinations . Y ou can also define access lists to restrict or all[...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Add a new remote destination 1. Choose User Options > Mobi lity Settings > Remote Destinations . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (o[...]

72 OL-19613-01 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on yo ur Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to... Then... Use W ebDia ler with your User Options directory 1. L o g i n t o y o u r U s e r O p t i [...]

Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Log out of W ebDialer Click the logout icon in the Make Cal l or Hang Up page. Set up, view , or change W ebDia ler preferences Access the Make Call page. The Make Call page appears the first ti me t[...]

74 OL-19613-01 Understanding Additional Configuration Options Y our system a dministrator can configure your phone to use specific button and softkey templates along with special services and fea tures, if appropr iate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator [...]

Understanding Additional Configu ration Options Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) W ork with (or work as) an administrative assistant Consider using: • Cisco Unified Communicatio ns Manager Assistant • A shared line See: • Using a Shared Line, page 38 • Cisco[...]

76 OL-19613-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot hear a dial tone or c[...]

T roubleshooting Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administ[...]

78 OL-19613-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms app licable to your hardware warran ty and var ious services that you can use during the wa rranty period. Y our formal W arranty Statement, including the w arranties and license agreements applicab le to Cisco software, is av ailable on Cisco.com at the follo win[...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Index A Abbreviated Dialing 65 Abbreviated Dialing (Off-hook) 35 Address Book Synchronization Tool 64 answering calls, options for 20 ASCII label field support 65 audible message waiting indicator 60 audio problems 77 audio, quality [...]

80 OL-19613-01 multiple , switch ing betw een 23 muting 23 parking 37 placing 16 prioritizing 44 redirecting while ringing 35 reporting problems with 77 secure 43 storing and retrieving 37 transferring 25 using DND 27 viewing 12, 23 viewing multiple 24 Cisco Unified Communications Manager Address Book Synchronizer 64 Cisco Unified IP Phone adjustin[...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) log in 46 log out 46 extension numbers, viewing 12 F FAC 18 Fast Dial service dialing with 18 Fast Dials configuring from web page 63 feature buttons help 9 messages 9 services 10 settings 10 feature menus, using 14 features, availab[...]

82 OL-19613-01 description of 10 L language (locale) settings 67 line buttons, identifying 9 lines and call forwarding 68 and call states 11 description of 10 icons 11 ring patterns for 68 text label for 68 using BLF 42 viewing 12 voice message indicator setting for 68 logging out of hunt groups 38 M Malicious Call Identificati on (MCID), using 44 [...]

Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) phone lines buttons for 9 description of 10 viewing 12 phone screen adjusting contrast of 53 changing language of 53 cleaning 12 features of 12 phone services configuring see also User Options web pages PickUp 35 PIN, changing 67 pla[...]

84 OL-19613-01 answering ca lls with 20 button, identifying 10 hanging up with 21 mode 49 speed dial 34 buttons, identifying 9 configuring 65 labels 12, 65 using 17 status data, locating 76 status line, viewing 12 subscriptions, for phone services 66 suspicious calls, tracing 44 switching calls 23, 46 T Tabs, phone and feature 12 TABSynch 64 TAPS, [...]

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