Cisco Systems CP7970GRF manual

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GPickUp Answer a call that is r inging in another group or on another line iDivert Send or redirect a call to a vo ice message syste m Join Join together existi ng calls to create a conference Links V iew related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys New Call Make a new ca[...]

Cisco Unified IP Phone 7970 Series for Ci sco Unifie d Communications Mana ger 7.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your P hon[...]

iv OL-15895-01 Using Mute 23 Switching Betwe en Multiple Call s 23 Switching an In-Progre ss Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 28 Making Conference Ca lls 28 Using Conference Features 28 Using Conference 29 U[...]

Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 v Managing Business Calls Using a Single Phone Number 44 Using a Handset, Headset, a nd Speakerphone 47 Using a Handset 47 Using a Headset 47 Using a Speakerphone 48 Using AutoAnswer with a Headset or Speakerpho ne 49 Changing Pho ne Settings 50 Customizing Rings and [...]

vi OL-15895-01 Understanding Additiona l Configuration Options 74 Troubleshootin g Your Phone 76 General Troubleshooting 76 Viewing Phone Admin istration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81[...]

Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities or refer to the table below for pointers to commonly used se[...]

2 OL-15895-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be accessed [...]

Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 3 Depending on the quality of these devices and their proximity to other device s such as mobile phones or two-way radios, some audio noise may still occur . In these cases, Cisco recommends that you take one or more of the following actions: • Move the external dev[...]

4 OL-15895-01 Connecting Your Phone Y our system administrator will lik ely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is n ot the case, refer to the graphic and table below to connect your phone. 1 DC adaptor p ort (DC48V) 6 Handset port 2 AC-to-DC power supply 7 Headset port 3 AC power cord 8 External s[...]

Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 5 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting th[...]

6 OL-15895-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone. T o register with T APS, pick up the handset, en ter the T APS exte[...]

Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 7 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Phone is a full -f eature telephone that provides voice communication over the same data network that your co mputer uses, allowing you to place and receiv e phone calls, put calls on hold, transfer calls,[...]

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Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 9 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lin es (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial featu[...]

10 OL-15895-01 Understanding Lines and Calls T o avoid confusi on about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y ou r phone can support up to eigh t lines. T o see y our phone lines, look at the right side of your touchscreen. Y o u have a[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 11 Understanding Line and Call Icons Y our phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line Y ou are dialing a number or an outgoing call is rin ging. Con[...]

12 OL-15895-01 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open. 1 Primary phone line Displays the phone number (directory nu mber) for your primary phone line. 2 Programmable button indicators Programmable buttons can serve as phone li ne buttons, intercom line[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 13 Choosing Touchscreen Items There are three wa ys to choose items on your phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou ca n use the Display button to disable and enable the touchscreen. The Display button illuminates to indicate changes in[...]

14 OL-15895-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help system. Help topics appear on the touchscreen. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Help[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 15 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone. Contact your support desk or sy stem administrator for information abou[...]

16 OL-15895-01 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signalin g protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary depending on the protoco l. This Phone Gui de indicates which features are [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 17 Basic Call Handling Y ou can p erform basic call-handling tasks using a rang e of features and services. Feature availa bility can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on [...]

18 OL-15895-01 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redia[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 19 Make a priority (precedence) call (SC CP phones only) Enter the MLPP access number , then enter a phone number . Prioritizing Critical Calls, page 42 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Add[...]

20 OL-15895-01 Answering a Call Y ou can answer a call by lifting the handset, or y ou can use other options if they are available on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for more [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 21 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, simply hang up. Here are some more details. Auto-connect calls Use AutoAnswer . Using AutoAnswer [...]

22 OL-15895-01 Using Hold and Resume Y ou ca n hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the c orrespond ing line button fl ashes green . If the Hold Reversion feature is enabled for your phone, a ca ll that you put on hold reverts back to ringing after a certain period of time. The “rever[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 23 • If you receive an alert for an incoming call and a re verting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Y our system administrator can change this focus priority setting. • If you use [...]

24 OL-15895-01 Switching an In-Progress Call to Another Phone Y ou ca n switch in-progress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone dis[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 25 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up. [...]

26 OL-15895-01 Sending a Call to a Voice Message System Y ou ca n use iDivert to send an active, ringing, or on-ho ld call to your voi ce message system. Depending on the type of call and your phone configuration, you can also use iDivert to se nd the call to another party's voice message system. • If the call was originall y sent to someone[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 27 Y ou ca n access Call Forward All on your phone or from your User Options web pag es; conditional call forwarding features are acce ssible only fr om your User Options web pages. Y our system administrator determines which call forwar ding features are av ailable [...]

28 OL-15895-01 Using Do Not Disturb Y ou can use the Do Not Disturb (DND) feature to turn off onl y the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Y our system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, ca lls are forwarded and the caller does [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 29 • Conference—Allows you to create a sta ndard (ad hoc ) conference by call ing each participant. Use the Confrn softke y or the Conference button. Conference is available on most pho nes. • Join—Allows you to create a standard (ad hoc) conference by co mbi[...]

30 OL-15895-01 Using Join Join allows you to combine two or more existing calls to create a c onference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Join to complete the action. • When Join compl[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 31 Using cBarge Y ou ca n create a conference b y using cBarge to add yo urself to a call on a shared l ine. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number . Tip If you call a secure M eet-Me conf erence n[...]

32 OL-15895-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can p lace an intercom call to a target phon e th at auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allow[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 33 • Y ou ca nnot place an intercom call on hold. Note If you log into your desk phone ev ery day usin g your Extension Mobility profile, make sure that your system administrator configures yo ur Extension Mobility profile to include the intercom feature. If you wa[...]

34 OL-15895-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Depend[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a cowo rker’ s phone by redirecting th e call to your phone. Y ou might use Call PickUp if you share call-handlin g tasks with coworkers. Tips • If multiple c[...]

36 OL-15895-01 • Depending on how your ph one is configured, you mi ght receive an audio an d/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to De termi ne a Line State, page 40 . Storing and Retrieving Parked Calls Y ou ca n park a call when you want to store the call so that[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 37 • Y our system administrator ca n assign Directed Call Park buttons to a vailable line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • Y ou ca n dial directed call park numbers if you do not have D[...]

38 OL-15895-01 Sharing Call Informat ion and Barging Phones that share a li ne each display info rmation abou t calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way , you and coworkers who sh are a lin[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 39 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yoursel f to a call on a shared line. Tips • When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief[...]

40 OL-15895-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone. Consequently , if you have multiple shared lines and Privacy is enabled, coworkers cannot view or b arge calls on any of your shared line[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 41 Tips • Y our phone might play an audible indicator to alert you when a ca ll is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Making and[...]

42 OL-15895-01 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, ask y our system administrato r . Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to yo[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 43 • Preemption is the process of ending an existing, lower priority call wh ile accepting a higher priority call that is sent to your phone . Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that diffe[...]

44 OL-15895-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a C isco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web-based settings. Y our system administrator must configure EM for you. T[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 45 Tips • When calling Mobile V oice Access, you must enter the number you are calling and your PIN if any of the foll owi ng are true: – The number you are calling from i s not one of your remote dest inations. – The number is blocke d by you or you r carrier [...]

46 OL-15895-01 – The number is not accurately matched in the Cisco Un ified Co mmunicati ons Manager database; for examp le, if your number is 510-666-99 99, but it is listed as 666-9999 i n the database, or your number is 40 8-999-6666, b ut it is en tered as 1-4 08-999-6666 in the database. • If you incorrectly enter an y requested informatio[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 47 Using a Handset, Headset, and Speakerphone Y ou ca n use your phone with these audio device s: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device i s in use. The phone is on-hook when the handset is in its[...]

48 OL-15895-01 Using Wideband with your Headset If you use a headset that supports wideb and, you might experience improved audio sen sitivity if you enable the wideband setting on your phone (th is setting is disabled by default). T o access the setting, choose > User Prefe rences > Audio Preferences > Wideband Headset . If the Wideband H[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 49 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configur es Au toAnswer to use either th e sp eakerphone or a headset. Y ou might use AutoAns[...]

50 OL-15895-01 Changing Phone Settings Y ou ca n personalize your Cisco Unified IP Phone by adjusting the ring tone, background ima ge, and other settings. Customizing Rings and Message Indicators Y ou can customize h ow your phone indicates an in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. If yo[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 51 Customizing the Touchscreen Y ou ca n adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness . 2. T o make adjustments, press Up , Down or . 3. Press Save , or pres[...]

52 OL-15895-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o ac ce ss both features, use the Directories button . Using Call Logs Y our phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls , Placed Call s , o[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 53 Tips • (SCCP and SIP phones) Y our phone might be set up fo r international call logging, w hich is indicated by a “+” symbol on the call log s, redial , or call directory entries. See your system administrator for more information. • (SCCP phones only) T [...]

54 OL-15895-01 – The first logged entry is the name/number of the last completed ca ll of a multiparty call received on your phone. – The second logged entry is the name/number o f the first completed call of a multip arty call received on your phone. Directory Dialing Depending on configuration, your phone can prov ide corporate and personal d[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 55 Tip Use the numbers on your keypad to enter characte rs on your phone screen. Use the Navigation button on your phone to mo ve between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Pe rsonal Address Book (P [...]

56 OL-15895-01 Dial from P AB entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) 4. Enter the participant’ s phone number . 5. Highlight the number that you want to dial and press OK . 6. Press OK again to dial the numbe r . Delete a P AB entry 1. Sear[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 57 Tips • Y our system administra tor can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary . Ask your system administrator for [...]

58 OL-15895-01 Accessing Voice Messages T o access voi ce messages, press the Messages button . Note Y our company determines the voic e me ssage service t hat your phone syste m uses. For the most accurate and detailed informatio n, refer to the documentation that came with your v oice message system. If you want to... Then... Set up and personali[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 59 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that ca n share information with other network devices in your company , including your personal co mputer . Y ou can use your computer to log in to your Cisco Unified CM User Opti o[...]

60 OL-15895-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Option s Web Pages, page 59 . Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 61 Delete a P AB entry 1. Search for a P AB entry . 2. Select one or more entries. 3. Click Delete Selected . Assign a line button for P A B Note Before you can assign a line button for P AB, your system administrator must configure the phone to display services. Con[...]

62 OL-15895-01 Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Fast Dial Note Before you can assign a line bu tton for Fast Dial, your system administrator must configure the ph one to d isplay services. C[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 63 Tips • Y ou ca n create up to 500 Fast Dial an d P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fast Dial entries are label ed “raw” in the User Options web pages a nd do not display a configurable text la bel. Usin[...]

64 OL-15895-01 Note For help using speed-dial features, see Speed Dialing, page 34 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials . 4. Enter a number and label for a speed-dial button (programmable button) on you[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 65 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings). Y ou must first su bscribe to a phone service before accessing it on your phone. If you want[...]

66 OL-15895-01 Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down l[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 67 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility or Pers[...]

68 OL-15895-01 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 69 Change the audible voice message in dicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than on e directory number (line) assigned to your phone, choose a line [...]

70 OL-15895-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same director y numbers as you r desk phone. These phones are called remote destinations . Y ou can also defi ne access lists to restrict or allow c[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 71 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone [...]

72 OL-15895-01 Using Cisco WebDialer Cisco W ebDialer allows you to make ca lls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to... Then... Use W ebDialer with your User Options directory 1. Log in to your User Options web pages. [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 73 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Preferences pag e. The Preferences page appears the first time that you use W ebDialer (after you click the number that you wan[...]

74 OL-15895-01 Understanding Additional Configuration Options Y our system administrator can configure your p hone to use specific softkey and button templates along with special services and fea tures, if appropr iate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 75 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. • Cisco Exte[...]

76 OL-15895-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot hear a di al tone or [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 77 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your ph one for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily config ure your phone with the Qualit[...]

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Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 79 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period. Y our formal W arranty Statement, including the w arranties and license agreements applic[...]

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Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 81 Index A Abbreviated Dialing 34, 63 access li sts creating 70 setting up 70 Address Book Synchronization Tool 63 answering calls 20 ASCII label field support 64 audio, quality of 6 authenticated calls 41 Auto Dial 17 AutoAnswer 49 B barge and privacy 39 and shared [...]

82 OL-15895-01 maximum per line 10 multiple parties o n 28 multiple , switch ing betw een 23 muting 23 parking 36 placing 17, 18 prevent barging of 39 prioritizing 42 redirecting while ringing 35 reporting problems with 77 secure 41 storing and retrieving 36 transferring 25 using DND 28 viewing 12, 24 Cisco Extension Mobility 44 Cisco Unified Commu[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 83 Extension Mobility 44 F FAC 19, 76 Fast Dials configuring from web page 62 using on phone 55 feature buttons directories 9 display of 14 help 9 messages 9 services 10 settings 10 feature menus 14 feature tabs 12 features, availabi lity of 15, 74 footstand adjustin[...]

84 OL-15895-01 L language (locale) settings 67 line buttons 9 lines and call forwarding 26, 67 and call states 11 and using BLF 40 buttons for 9 description of 10 icons for 11 number of calls supported on 10, 74 ring patterns for 67 ring tone s for 50 shared 37 switchin g betwe en 23 text label for 67 viewing 12 voice message indicator setting for [...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 85 P PAB using from web page 60 using on phone 55 password, changing 67 Personal Address Book, see PAB Personal Directory using from web page 60 using on phone 55 phone lines buttons for 9 description of 10 viewing 12 phone services configuring 60 see also User Optio[...]

86 OL-15895-01 softkey buttons description of 10 labels for 12 speakerphone answering ca lls with 20 button for 10 hanging up with 21 placing calls with 17 using 47 speed dial buttons for 9 configuring 34, 63 description of 34 labels 12, 63 using 18 using BLF with 34 status data, locating 76 status line, viewing 12 subscriptions, for phone services[...]

Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 87 WebDialer 72 whisper 11 wideband headset 48[...]

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