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Polycom CX200 manual

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Table of contents for the manual

  • Page 1

    September, 2007 Edition 1725-31004-001 Rev. A User Guide for the Polycom ® CX200 Desktop Phone[...]

  • Page 2

    Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

  • Page 3

    iii About This Guide Thank you for choosing the Polycom CX200 desktop phone which enable s a new era in unified communications curre ntly unavai lable with traditional desktop phones. Connecting a Polycom CX200 desktop phone to a computer running Microsoft ® Office Communicator 2007 allows you to place and receive telephone calls over your IP netw[...]

  • Page 4

    User Guide Polycom CX 200 Desktop Phone iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Po lycom® CX200 Desktop Phone 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Polycom CX200 Desktop Phone . . . . . . . . . [...]

  • Page 6

    User Guide Polycom CX200 Desktop Phone vi Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Microsoft Office Communicator 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1[...]

  • Page 7

    1 - 1 1 Getting Star ted with Y our Polycom ® CX200 Desktop Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the Polycom CX200 desktop phone. The Polycom CX200 provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator[...]

  • Page 8

    User Guide Polycom CX200 Desktop Phone 1 - 2 Par ts List The following components are included in your Polycom CX200 packag e: • Polycom CX200 desktop phone ba se with attached USB Cable • handset & handset cord • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If [...]

  • Page 9

    Getting Started with Y our Polyc om® CX200 Desktop Phone 1 - 3 Assembling Y our Polycom CX200 Desktop Phone This section describes how to assemble your Polycom CX200 desktop phone: • Connect handset and headset (optional) • Connect the Polycom CX200 to your computer If your phone is already assembled and connected to your computer, go directly[...]

  • Page 10

    User Guide Polycom CX200 Desktop Phone 1 - 4 Connecting the Polycom CX200 De sktop Phone to Y our Computer T o connect the Polycom CX2 00 de sktop phone to your computer: 1. Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Features of Y our Polycom CX200 Desktop Phone The features of the Polycom CX200 des[...]

  • Page 11

    Getting Started with Y our Polyc om® CX200 Desktop Phone 1 - 5 4. Call Forward Indicator — Indicates that call forwardi ng is enabled on the Microsoft Office Communicator 2007 running on your computer. 5. Microphone Mute Key —Mutes local audio duri ng calls so that others cannot hear you. 6. Headset Key— Allows yo u to place and recei ve cal[...]

  • Page 12

    User Guide Polycom CX200 Desktop Phone 1 - 6 c If you want ringing and other sounds made by your computer to output from the Polycom CX200 earpiece, select the Polycom CX200 to be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Check Finish to exit the wizard. Usage Guidelines To navigate throu[...]

  • Page 13

    2 - 1 2 Using the Basic Features of Y our Polycom ® CX200 Desktop Phone Your Polycom CX200 desktop phone is de signed to be used like a regular handset, but you place calls using th e Microsoft Office Commun icator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. Once installed and [...]

  • Page 14

    User Guide Polycom CX200 Desktop Phone 2 - 2 To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX200 Desktop Phone on page 3-1 . This guide only describes how to use the Polycom CX200 desktop phone with Microsoft Office Communicator 2007. For more information on how to use Office Communicator 2007, refer to your Microso[...]

  • Page 15

    Using the Basic Features of Y our Polycom® CX200 Desktop Phone 2 - 3 d To search for and call a contact, ty pe the first or last name of the contact or the full name of the contact in the search box. Search results will display after you've partially ty ped the contact's name. e To make a voice call by typing a phone number , type the ph[...]

  • Page 16

    User Guide Polycom CX200 Desktop Phone 2 - 4 Ending a Call T o end a call: ¾ Do one of the following steps: — Replace the handset. — Press the Speakerphone key if you are using the speakerphone. — Press the Headset key if you are using the optional headset. Muting the Microphone During a call, press the Microp hone Mute key. The LED on the k[...]

  • Page 17

    Using the Basic Features of Y our Polycom® CX200 Desktop Phone 2 - 5 Putting a Call on Hold During a call, you may place a call on hold. This may be done in Microsoft Office Communicator 2007. T o put a call on hold: ¾ Press the Hold soft key in the Microsoft Office Communicator 2007 window. Press the Hold soft key in the Microsoft Office Communi[...]

  • Page 18

    User Guide Polycom CX200 Desktop Phone 2 - 6 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new voice mail messag es is indicated by a Message Waiting Indicator on the Polycom CX200. T o listen to voice messa ges: 1. In the Microsoft Office Commu nicator 2007 window, click [...]

  • Page 19

    3 - 1 3 T roubleshooting Y our Polycom ® CX200 Desktop Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Making and Receiving Ca lls • Access to Systems • Audio • Microsoft Office Communicator 2007 If you still need as sistance, c ontact your sys[...]

  • Page 20

    User Guide Polycom CX200 Desktop Phone 3 - 2 Power and Star tup Controls, Making and Receiving Calls Symptom Problem Corrective Action There are power issues. The Polycom CX200 desktop phone has no power. Do one of the following steps: • V erify that no lights appear on the unit when it is powered up. • V erify that the USB port provides power [...]

  • Page 21

    T roubleshooting Y our Polycom® CX200 Desktop Phone 3 - 3 Access to Systems Audio Symptom Problem Corrective Action There is no response from key presses. The Polycom CX200 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing[...]

  • Page 22

    User Guide Polycom CX200 Desktop Phone 3 - 4 Microsoft Of fice Communicator 2007 Symptom Problem Corrective Action The Microsoft Office Communicator 2007 clie nt is not working properl y . There may be probl ems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007. Cont act your sys tem adm[...]

  • Page 23

    Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, exclu[...]

  • Page 24

    User Guide Polycom CX200 Desktop Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polyc[...]

  • Page 25

    Safety Notices Safety Notices - 3 Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachme nts/accessor ies specified by Polycom. • Clean only with dry cloth. Operating Env ironment This device is rated as a commercial product for operation at +41ºF (+5 º[...]

  • Page 26

    User Guide Polycom CX200 Desktop Phone Safety Notices - 4[...]

  • Page 27

    Index – 1 Index A adjusting volume 2–4 answering calls 2–3 assembling your phone 1–3 C calls ending 2–4 on hold 2–5 using speakerphone 2–2 with handsets 2–2 with headsets 2–2 conference calls 2–3 configuring Microsoft Office Communicator 2007 1–5 connecting the headset 1–3 connecting to computer 1–4 E ending calls 2–4 F [...]

  • Page 28

    User Guide Polycom CX200 Desktop Phone Index – 2 T troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–2 system problems 3–3 U usage guidelines 1–6 USB connection 1–4 useful phone tips 1–6 V voice mail 2–6 volume, adjusting 2–4[...]