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Symantec Norton AntiVirus 2011 manual

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Table of contents for the manual

  • Page 1

    User Guide See back cover for Quick Installation. We protect more people from more online threats than anyone in the world. Care for our Environment, ‘ It's the right thing to do ’ . Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.[...]

  • Page 2

    Norton AntiVirus ™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 18.0 Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, SONAR, LiveUpdate, Norton AntiSpam, Norton AntiVir[...]

  • Page 3

    Norton License Agreement Norton AntiVirus ™ IMPORTANT : PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT ( “ LICENSE AGREEMENT ” ) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN[...]

  • Page 4

    Software in accordance with such specifications; B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can acc[...]

  • Page 5

    forth in the Documentation, or as prompted by the Software, the Software will cease to function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact S[...]

  • Page 6

    Symantec to report as spam or as incorrectly identified as spam. These email messages may contain personally identifiable information and will be sent to Symantec only with your permission, and will not be sent automatically. If you send such messages to Symantec, Symantec will use them only for the purpose of improving the detection ability of Sym[...]

  • Page 7

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE O[...]

  • Page 8

    Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of the Software and Documentation. The disclaimers of warranties and damages and limitations on liability shall survive termination. This License Agreement may only be modified by the Documentation or by a written document that has been sig[...]

  • Page 9

    Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Before you begin . . . . . . . . . . . . . .[...]

  • Page 10

    Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Contents 10[...]

  • Page 11

    This chapter includes the following topics: 1 About Norton AntiVirus About Norton AntiVirus Norton AntiVirus defends your PC against viruses, bots, worms, and more without slowing you down or getting in your way. For faster, less frequent scans, intelligence-driven technology identifies and targets only files at risk. Vulnerability Protection preve[...]

  • Page 12

    Overview About Norton AntiVirus 12[...]

  • Page 13

    This chapter includes the following topics: 1 Before you begin 1 Installing Norton AntiVirus 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton AntiVirus contains an antivirus program. If you have other antivirus prog[...]

  • Page 14

    To install Norton AntiVirus 1 Do one of the following: 1 If you install from a CD, insert the CD into the optical drive. In Windows Vista or Windows XP, click Install Norton AntiVirus. In Windows 7, click Launch Norton Install and then click Install Norton AntiVirus . 1 If you install from a USB drive, insert the USB drive into the USB port. In Win[...]

  • Page 15

    3 In the list of files, double-click Start.exe and then click Install Norton AntiVirus . 15 Installation If the opening panel does not appear[...]

  • Page 16

    Installation If the opening panel does not appear 16[...]

  • Page 17

    This chapter includes the following topics: 1 Starting Norton AntiVirus 1 Activating your product 1 Creating a Norton Account 1 Exploring the main window 1 Responding to System Status indicators 1 Monitoring the protection status of a feature 1 For more information Starting Norton AntiVirus See “ Responding to System Status indicators ” on page[...]

  • Page 18

    To start Norton AntiVirus 4 Do one of the following: 1 In the Windows notification area, double-click the Norton AntiVirus icon. 1 On the Windows taskbar, click Start > All Programs > Norton AntiVirus > Norton AntiVirus . Activating your product If you did not activate your product during installation, you receive an activation-needed aler[...]

  • Page 19

    To activate your product from the alert 1 In the alert, do one of the following: 1 If you purchased a subscription version of a retail product or the product came installed on your computer, select Activate Now . 1 If you want to renew the subscription of your product, select Renew Now . You can also activate or renew the subscription of your produ[...]

  • Page 20

    might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log on to your parental control software or to the Internet through your ISP as an administrator to change your configuration. If you use a proxy server to connect to the Internet, you must configure the proxy settings[...]

  • Page 21

    list of Norton products in your existing Norton Account. If you upgrade your registered product to the latest available version, your product remains registered to the same Norton Account. In this case, you can continue using the same Norton Account login credentials. w Symantec products that are older than the 2006 product year do not appear in yo[...]

  • Page 22

    Exploring the main window When you start Norton AntiVirus, the main window opens. The main window provides access to all Norton AntiVirus features, options, Help, and Support. To explore the main window 1 See “ Starting Norton AntiVirus ” on page 17. Start Norton AntiVirus. 2 On the top of the main window, click the link that you want to explor[...]

  • Page 23

    3 In the center of the window, click the option in the category pane that you want to explore. Your options are: Helps you secure the data on your computer from viruses and other threats Computer Protection Helps you secure your system from threats over the network Network Protection 4 On the bottom of the main window, click the options in the Nort[...]

  • Page 24

    on the programs that are installed on your computer. To improve your protection status, ensure that your installed programs are up to date. The System Status indicator displays the following statuses: Indicates that your computer and activities are protected from threats, risks, and damage. Secure Indicates that your computer and activities require[...]

  • Page 25

    At times, you may want to turn off any option for a particular purpose. But by doing so, the status of your system changes to Attention or At Risk . In such cases, you can ignore the protection status of a particular feature to maintain a healthy overall system status. For example, you want to turn off Browser Protection for a limited period, and y[...]

  • Page 26

    For more information The product documentation helps you use Norton AntiVirus. You can find the information that you need on your computer and on the Symantec Web site. Accessing Help Help is available throughout your Norton product. Help provides links to information that assists you with the specific tasks that you want to complete. The online He[...]

  • Page 27

    Accessing the Symantec Web site You can access the Symantec Web site from your product or from a browser. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL: www.symantec.com 27 Getting started For more information[...]

  • Page 28

    Getting started For more information 28[...]

  • Page 29

    This chapter includes the following topics: 1 Using the Norton Bootable Recovery Tool if you cannot install the product 1 Downloading the Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool if you cannot install the product If the installation of your product fails, you can use the Norton Bootable Recovery Tool, which is located o[...]

  • Page 30

    5 Type your Norton Product Key if prompted, and then click I Agree to accept the License Agreement . 6 Click Start Scan . 7 After the scan is completed, remove the media from the drive and restart your computer. Downloading the Norton Bootable Recovery Tool If the installation of your product fails, you can download the Norton Bootable Recovery Too[...]

  • Page 31

    2 In the Computer Scan pane, do one of the following: 1 Click Quick Scan . 1 Click Full System Scan . 3 At the bottom of the scan window, next to If you think there are still risks , click click here . 4 In the Norton Rescue Tools window, click Download Norton Bootable Recovery Tool . 5 Follow the on-screen instructions. 31 Responding to emergencie[...]

  • Page 32

    Responding to emergencies Downloading the Norton Bootable Recovery Tool 32[...]

  • Page 33

    About Support If you have purchased Norton 360, Norton Internet Security, Norton AntiVirus or Norton AntiVirus Classic, you can access Support through the product after it is installed. See the section "One Click Support" for more details. For all other products, to help you find an answer to your query or issue, we have two support optio[...]

  • Page 34

    To access One Click Support 1 In the main product window, click Support 2 In the drop-down list, click Get Support . w Availability of support varies by region. Regular telephone and Internet connection fees apply in certain countries. For full support details, please visit: www.symantec.com/globalsupport About Self Help The Symantec Web site conta[...]

  • Page 35

    Following is an overview of our support offerings: Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem. Chat support is free, with the exception of our Virus and Spyware Solution service. Chat Submit[...]

  • Page 36

    available through the support Web site at the following address: www.symantec.com/globalsupport Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy About keeping your subscription current Subscription period [...]

  • Page 37

    www.symantec.com/globalsupport Contact information Region 1 Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. www.symantec.com/globalsupport North America 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia www.symantec.com/globalsupport Australia and New Zealand 1 Symantec Ltd PO Box 5689 Blanc[...]

  • Page 38

    ClubNorton ClubNorton is your one-stop resource center for Internet security. As a Norton customer, we want to make your experience with your computer safe, enjoyable, and productive. Whether you use your computer to manage your personal finances, shop online, or share your latest digital photos with friends and family, ClubNorton makes your experi[...]

  • Page 39

    A About Norton AntiVirus 11 activation alerts 18 problems 19 procedure 18 troubleshooting 19 C CD installing product from 14 ClubNorton security tips 38 computer protection status 24 H Help accessing 26 printing 26 I installation from CD 13 from downloaded file 13 from USB 13 instructions 13 problems 14, 29 – 30 M main window Computer 23 features[...]

  • Page 40

    S Scans Norton Bootable Recovery Tool 29 security status indicator viewing 24 Self Help 34 subscription maintaining 36 Support contact 34 One Click Support 33 Phone 34 Self Help 33 worldwide service 36 Support policy 35 Symantec Web site 27 accessing from your browser 27 System Status indicators responding 23 T Technical Support for Norton AntiViru[...]

  • Page 41

    [...]

  • Page 42

    Quick Installation Norton AntiVirus includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation. This renewable service [...]